Category: Cloud contact center

6 Approaches Contact Management Platforms Save Resources

With contact management platforms, companies don’t only get to make more calls. They also get to keep more of their revenue. Here are ways that contact systems can help companies save on expenses.  1) An IVR to Automate Call Routing A contact management app typically comes with an interactive voice response feature. This application helps […]

Will Contact Centers Survive Till 2027? 5 Trends You Should Know

When it comes to contact centers, they are always a blink away from a change–a change that might occur due to a shift in technology or customer needs. These changes can significantly impact the overall functioning of the contact centers.  As we discuss contemporary contact centers and its future, we must consider the future. What […]

Call Centers Can Boost Customer Experience With These Five Incredible Techniques

Do you think your customers are happy seeing a call from your call center expecting a great experience? Or do they picture spending hours on hold and navigating through a complex labyrinth of agents to get their query resolved? If your answer is closer to the latter, this article is for you. Providing a reliable […]

8 ways to leverage call metrics to improve call center performance

Use these practical ways for leveraging call metrics to excel your call center performance, achieve better customer satisfaction, and grow your business.

9 reasons your business needs cloud call center technology

What is cloud-based call center technology and why is it important? Read on to know why your business needs to switch to a cloud-based call center now.

Here’s why Healthcare is using Cloud Communication for Customer Service

We have seen how the COVID-19 crises have disturbed the whole healthcare industry. The healthcare sector has seen several challenges and an unprecedented influx of patients especially during the time of COVID-19. All these things have given rise to technological problems where people are unable to contact doctors, hospitals, not getting the appointment on time, […]