What is Pocket Call Center?
Pocket call center is a call center in your pocket! It is an on-the-go call center solution. We designed it to help distributed sales and support teams to manage incoming as well as outgoing calls while working from home or remotely.
Integrated with MyOperator mobile app, Pocket Call Center works well on your smartphone. It brings the entire functionality of a call center right on your mobile.
Make and attend calls while working from any location or even while traveling.
Track team performance and real-time call logs and recordings in the mobile app.
Scale your team by adding new team members in one tap with no need for any hardware.
Improve productivity of agents with modern call center features and enhanced integrations.
Customers in 97+ countries
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A call center that travels with you
Do you travel without your smartphone? A sure no. Pocket Call Center live and breath right on your smartphone. Wherever you go, it goes with you. Thanks to its smartphone-compatible design, Pocket Call Center makes all call center features available to you on-the-go. Whatever call center facility you need, it is just a tap away. Whether you need to make an outbound call, attend an inbound call, transfer calls to other agents, or measure your call center performance, you can do it all on-the-go with Pocket Call Center.
Remote working is a feature
The 2020s are going to be a decade of remote working. We know how badly your company needs a remote call center solution to build and manage distributed sales and support teams. That's why we have made remote working a feature in our Pocket Call Center solution. Using the Pocket Call Center dashboard, you can map agents from different locations and allow them to manage customer and sales calls from any location. As an admin, you can manage your call center sitting anywhere while your agents can manage calls while working from anywhere.
Built for agile teams with no compromise on productivity
Pocket Call Center solution is as scalable as your business packed with a suite of productive features. On your Pocket Call Center, you can add as many agents as your business needs. And by integrating it with your CRM, you can manifold your employees' productivity. With CRM integrated, your agents can auto-populate customer details, see their account history, and provide better support. With MyOperator Dialer for smartphones, agents can make outbound calls in one tap with the click-to-call feature, saving time otherwise spent in manually dialing customer numbers.
Smart business choice powered by cloud and data
Data is the new oil. Imagine if you could collect all of your business calls data and gather insights out of it! Pocket Call Center is powered by the cloud and has built-in call tracking, recording, and analytics. Every call made via Pocket Call Center is tracked, and its recording is stored on the cloud. You can listen to those call recordings anytime, uncover areas of improvement in your training, and monitor agents' performance. You can also check real-time call analytics in your live dashboard and gather smart business insights with daily call reports.
Make outbound calls efficiently with one click without the need to manually dial-up the prospect mobile numbers.
Transfer the ongoing support line from one agent or department to another without disconnecting the phone call.
Integrate popular CRM services or custom software with Pocket Call Center for smoother workflow.
Set up & manage remote teams of sales and support agents by empowering them to manage business calls from any place.
Ensure privacy of your customers as well as support agents by hiding their personal numbers from each other.
See real-time activity of the entire Pocket Call Center in one place including agent performance, call logs, and call analytics.
Make automatic outbound calls to your potential customers or clients and get faster response with IVR inputs.
Integrate your call center solution with toll-free service to let customers and prospects call you for free, anytime.
Reduce call abandonment with smart call queue, quickly connecting customers with available agents.
Build a better brand image with a professional business number as your callers connect with you at zero calling cost.
Add multiple departments and custom voice greetings to your IVR menu as per your unique business requirements.
Ensure better training of your sales and support team by using the recordings of your agent’s interaction with customers.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 10,000+ brands bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your Pocket Call Center, you can always call us at +91 92129 92129 and our customer support team will stand by you with a solution.
Pocket call center with smart features
Pocket Call Center solution provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator’s Pocket Call Center solution is powered by cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides instant set up of Pocket Call Center. Once you sign up, our team will set up a Pocket Call Center for your business in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
10,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix