Pocket Call Center for distributed teams and remote calls management

Now you can experience the power of a full-fledged call center on your smartphone. All thanks to MyOperator’s pocket call center which lets you manage all your inbound and outbound calls on-the-go.

EXPERIENCE POCKET CALL CENTER

Pocket Call Center
What is Pocket Call Center

What is Pocket Call Center?


Pocket call center is a call center in your pocket! It is an on-the-go call center solution. We designed it to help distributed sales and support teams to manage incoming as well as outgoing calls while working from home or remotely.

Integrated with MyOperator mobile app, Pocket Call Center works well on your smartphone. It brings the entire functionality of a call center right on your mobile.

Make and attend calls while working from any location or even while traveling.

Track team performance and real-time call logs and recordings in the mobile app.

Scale your team by adding new team members in one tap with no need for any hardware.

Improve productivity of agents with modern call center features and enhanced integrations.

100%

Online setup

24*7

On-call support

7,000+

Customers in 97+ countries

Start 3-day trial of Pocket Call Center

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Pocket Call Center: Reimagine Your Call Management Experience

A call center that travels with you

Do you travel without your smartphone? A sure no. Pocket Call Center live and breath right on your smartphone. Wherever you go, it goes with you. Thanks to its smartphone-compatible design, Pocket Call Center makes all call center features available to you on-the-go. Whatever call center facility you need, it is just a tap away. Whether you need to make an outbound call, attend an inbound call, transfer calls to other agents, or measure your call center performance, you can do it all on-the-go with Pocket Call Center.

A call center that travels with you

Remote working is a feature

The 2020s are going to be a decade of remote working. We know how badly your company needs a remote call center solution to build and manage distributed sales and support teams. That's why we have made remote working a feature in our Pocket Call Center solution. Using the Pocket Call Center dashboard, you can map agents from different locations and allow them to manage customer and sales calls from any location. As an admin, you can manage your call center sitting anywhere while your agents can manage calls while working from anywhere.

Remote working is a feature

Built for agile teams with no compromise on productivity

Pocket Call Center solution is as scalable as your business packed with a suite of productive features. On your Pocket Call Center, you can add as many agents as your business needs. And by integrating it with your CRM, you can manifold your employees' productivity. With CRM integrated, your agents can auto-populate customer details, see their account history, and provide better support. With MyOperator Dialer for smartphones, agents can make outbound calls in one tap with the click-to-call feature, saving time otherwise spent in manually dialing customer numbers.

Built for agile teams with no compromise on productivity

Smart business choice powered by cloud and data

Data is the new oil. Imagine if you could collect all of your business calls data and gather insights out of it! Pocket Call Center is powered by the cloud and has built-in call tracking, recording, and analytics. Every call made via Pocket Call Center is tracked, and its recording is stored on the cloud. You can listen to those call recordings anytime, uncover areas of improvement in your training, and monitor agents' performance. You can also check real-time call analytics in your live dashboard and gather smart business insights with daily call reports.

Smart business choice powered by cloud and data

Pocket Call Centers: Features You’ll Love

Click to call

Make outbound calls efficiently with one click without the need to manually dial-up the prospect mobile numbers.

Live call transfer

Transfer the ongoing support line from one agent or department to another without disconnecting the phone call.

CRM integration

Integrate popular CRM services or custom software with Pocket Call Center for smoother workflow.

Remote teams

Set up & manage remote teams of sales and support agents by empowering them to manage business calls from any place.

Call masking

Ensure privacy of your customers as well as support agents by hiding their personal numbers from each other.

Live panel

See real-time activity of the entire Pocket Call Center in one place including agent performance, call logs, and call analytics.

Outbound calling

Make automatic outbound calls to your potential customers or clients and get faster response with IVR inputs.

Toll-free calls

Integrate your call center solution with toll-free service to let customers and prospects call you for free, anytime.

Call queue

Reduce call abandonment with smart call queue, quickly connecting customers with available agents.

Professional number

Build a better brand image with a professional business number as your callers connect with you at zero calling cost.

Multi-level IVR

Add multiple departments and custom voice greetings to your IVR menu as per your unique business requirements.

Recorded conversations

Ensure better training of your sales and support team by using the recordings of your agent’s interaction with customers.

Experience the MyOperator difference

Premier customer support

At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ brands bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your Pocket Call Center, you can always call us at +91 92129 92129 and our customer support team will stand by you with a solution.

Premier customer support

Pocket call center with smart features

Pocket Call Center solution provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator’s Pocket Call Center solution is powered by cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides instant set up of Pocket Call Center. Once you sign up, our team will set up a Pocket Call Center for your business in less than one business day.

Pocket call center with smart features

Other MyOperator solutions that customers love

Cloud call center

Cloud call center empowers your sales and support teams to take care of customer calls working from your home, office, or on-the-go. With this, you can set up a remote team and manage inbound and outbound calls anywhere.

Cloud call center

Inbound call center

MyOperator inbound call center solution is designed to handle multiple calls simultaneously from any location. With it, you can enable your customers to conveniently connect with your support agents on call.

Inbound call center

Outbound call center

Outbound call center is an efficient solution to make effective sales calls, convert leads into customers, and manage a large volume of outbound calls with click-to-call dialer and smart follow-ups.

Outbound call center

7000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

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Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.

Magicpin

This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.

Sodexo

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Frequently Asked Questions

We are here to answer all your questions regarding the Pocket Call Center and how it can help your business. If you have some other questions, visit our support center.

How to get a Pocket Call Center for my business?
You can buy Pocket Call Center online from MyOperator. To get a Pocket Call Center solution for your business, you can call the MyOperator support team on +91 92129 92129. Our call center executives will help you set up your Pocket Call Center in minutes.
MyOperator provides a free 3-day demo of Pocket Call Center. To book your demo for Pocket Call Center, you can call on +91 92129 92129 or contact us online. Once we get your request, we will create a Pocket Call Center demo account for you.
The entire set up of the Pocket Call Center is cloud-based and done online. It needs no hardware installation and takes only a few minutes to get Pocket Call Center up and running. Once you contact the MyOperator team, your account can be set up in real-time.
Yes, Pocket Call Center works well on mobile devices. Well-integrated with the MyOperator smartphone app, Pocket Call Center has a mobile-compatible design and provides access to all call center features right on your screen. So, you can access all call center functionalities on-the-go.
For any queries regarding Pocket Call Center for your business, please call the MyOperator support team at +91 92129 92129.