Why is call monitoring software important for your business
A call monitoring software is a software that helps you keep a track of all your business-related call activities. A call monitoring software provides you a comprehensive view of all the calls. It also provides the analytics that are helpful for your business’s growth.
Managers can supervise agents without the agents knowing.
You will be able to analyze individual agent performances in real-time.
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Help your agents improve their performance.
Utilize the software for the training of new agents.
Identify and guide agents in need of remediation.
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Call monitoring software lets the managers listen to the conversation between the agent and the customer mutely without the knowledge of the agent. This ensures that agents have to maintain good customer service standards as they know that they are being looked over. Monitoring protects the customers from substandard customer services if a manager is monitoring the agents’ performance. Call monitoring software helps your business as it enables you or your managers to look over all the agents. This obliges the agents to give their best performance, ultimately ensuring good support to your customers. No need to worry about quality services anymore.
Call monitoring software proves to be of great help when it comes to the training of the agents. In case while monitoring calls you notice that some practices being followed that are not efficient you can anytime bring your agents in and train them. They will be able to listen to their conversations and find out where they are lacking and can work to improve the same. Similarly, new agents can be trained using the call monitoring software. They can learn how to handle customer cases by listening to experienced agents. Furthermore, managers would be able to analyze new agents’ performance and provide reviews and feedback to improve their performance.
Builds the environment of learning and improving
Call monitoring software helps in cultivating the environment of learning and progression. It gives the agents quality feedback about their performance and motivates them to enhance their skills. They will feel that the brand they are working for cares about them and their growth. This will make them want to work better. Call monitoring software lets you give valuable feedback to your agents. This feedback helps in the growth of both the organization and the agent. Utilize your call monitoring software to design a simple and interactive customer service survey. This will help your agents self-analyze and give them a spot in which they need to improve.
Improved customer satisfaction
The consequence of all the above-mentioned benefits of call monitoring is proficient and powerful agents. With steady call checking and feedback meetings set up, the agent's ability, execution, and advancement will improve. Agents with better abilities will actually want to give immaculate client assistance. Perfect client assistance will bring about consumer loyalty. A fulfilled client will consistently give more business to the organization. A call monitoring software will guarantee that employees won't settle for less. It will assist with diminishing improper and poor service calls.
View all calling activities in real-time on the live dashboard. Always stay updated.
Use the call masking feature to protect your agent and customer’s privacy by hiding their numbers.
Collaborate call-recording with call monitoring software and utilize them together for your business’s growth.
Enable this feature to reduce your agent’s manual effort. Help them make calls with just one click.
Integrate all your contacts and with our call monitoring software and access everything in one place.
Smart call routing for transfer of calls to the right department and agents without manual efforts.
Use the call queue feature to manage your call flow and reduce the on-hold time of callers.
Our cloud monitoring software is hosted on the cloud. This enables you to set up remote teams.
Transfer calls by keeping the caller on the line. No need to disconnect the caller for call transfer anymore.
Use multi-level IVR to revamp your call management system. Facilitate both your customers and agents with IVR.
Get detailed call reports every day, every week, and even every month. Utilize them to help your business grow.
Use bulk SMS feature to send messages to multiple customers at once without the involvement of any manual effort.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your call monitoring software, you can always call us on +91 92129 92129 and our customer support team will be there for you.
Call monitoring software with smart features
The call monitoring software provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator call monitoring software is hosted on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online setup of call monitoring software. Once you sign up, our team will set up the call monitoring software for your business in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.