The desire to work together with businesses for the benefit of the consumer is more important than ever in today’s rapidly changing automotive environment. Prior to the COVID-19 crisis, automotive players were hesitant to use digital channels while businesses in other sectors advanced quickly.
One of the key businesses that have seen a significant digital revolution recently is the automotive sector. Consumers’ experiences with automobiles are being transformed by digital. The most current improvements in vehicle technology aim to improve a consumer’s entire driving dynamics.
About Autocion Private Limited
Autocion is one of the leading automobile service booking apps in the North-east of India. Headquartered in Dimapur, Nagaland, this app was built to provide repairing services to vehicle owners at their doorstep.
With the Autocion click-of-a-button feature, vehicle owners may get their vehicle’s service, maintenance, etc completed from the comfort of their homes using this app and web-based network.
Problem statement
The main goal of the customer experience is to develop an emotional relationship with the client. Customer experience can be broken down into brand and product levels. Car companies can build an emotional bond with their customers through their brands and products.
Since it is a startup with a small team, they were still new to streamlining their customer service related touchpoints. They were looking for a helpline number that they would use for branding and marketing purposes across all possible channels.
The Solution
The biggest advantage of expanding customer touchpoints and having a lot of data is the number of detailed information organizations may learn about the customer. With the use of MyOperator’s cloud call center software and IVR system, companies can offer customers pertinent contact options, all without the need for a traditional call center infrastructure. This technology also empowers businesses to tailor their messaging to individual customers, enhancing engagement and fostering more meaningful interactions.
Kangzang Zeliang, the Co-Founder & Operations Head of AUTOCION Private Limited, said, “We are extremely happy to let you know that your toll-free number service really did add value to our business. We have just recently got our TFN live but it has impacted our business marketing to another level building trust in the market.”
He continues, “Yes, initially we did face some hiccups in streamlining the process as we were new to adopting the flow of operation but with the team’s continuous support and assistance we managed to get the heck of it and everything is smooth as of now. We really appreciate them for being patient and resolving our challenges at an early stage. We look forward to associating with MyOperator for further services in the future. Thank you MyOperator team for your excellent service.”
