About Prince Career Pioneer (PCP)

Prince Career Pioneer (PCP) is one of the premier coaching institutes of India, providing classroom coaching for JEE (Main & Adv), Pre-medical (NEET) along with class XI, XII & XIII, and Early Lead foundation courses (NTSE & Olympiads) along with class VII to X. PCP started its historic journey and since its inception, it has aimed to give exceptional coaching to its students and produce top results in all Engineering and Medical entrance exams. Their tagline also states that "Our mission is to make your mission possible"

Problem Statement:

Prince Career Pioneer (PCP) found it challenging to run a coaching institute with a lot of inquiries on mobile numbers and adequately respond to each one.

  • There were no reports, data, or tracking available. They required an IVR solution since they receive numerous questions from students and parents concerning several departments, making it hard for them to keep track of every incoming call.
  • A similar method, they hoped, would make it possible to minimize missed calls.
  • They also make outbound calls; thus, it was impossible for them to keep track of all of it.
  • As a result, they searched for a complete package that would allow them to set up both incoming and outgoing calls on a single platform.

MyOperator’s Solution

MyOpertator was approached by Prince Career Pioneer (PCP) to assist them in handling calls more efficiently and simply.

After choosing MyOperator's IVR Incoming and Outgoing call Management Services, managing numerous calls at once gets simpler for Prince Career Pioneer (PCP) owing to MyOperator's efficient tracking and live call transfer.

The Outcome

  1. Now at Prince Career Pioneer (PCP), every time they receive a phone enquiry, the call is forwarded to several departments and salespersons. This has significantly improved the organization's call flow.
  2. Their calling staff can make systematic calls to the customers due to MyOperator’s IVR incoming and outgoing call management services.
  3. They can also readily track these calls which they were unable to do-so before the MyOperator link up.

Customer Speaks:

We had a significant problem managing the calls and keeping records of the calls. My Operator helped us with their IVR time-based mapping where the client can easily reach out to us. Their design call flow feature helped us customize the flow according to our needs. We’ve been a customer for almost two years, and our productivity is better. Functionalities like after-call SMS, call follow-up settings, and exporting calls helped us improve our customer support. The centralized number helped us in building the brand image of our company. We would highly recommend MyOperator to other companies

- Dr Piyush Sunda, Chairman, Prince Career Pioneer (PCP)

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