Inbound call center solution for your Business

Inbound Call Center Software for your Business

Over 70% of customers prefer to connect with businesses on a phone call rather than using chat or email. With MyOperator cloud-based inbound call center solutions, you can enable your customers to conveniently connect with your support agents on call. That means more calls, new customers, more business, and increased sales and profits. MyOperator inbound call center software is designed to handle multiple calls simultaneously from any location. Thanks to the cloud-based technology, we can get an inbound call center up and running for your business in a few minutes.

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Benefits of Inbound Call Center Solutions

Better Customer Care

The inbound call center can take care of any number of incoming customer calls. All incoming calls are distributed to the available agents mapped on the call center software. If all agents are busy or no agent is available due to any region, the incoming calls are logged as missed and callers are provided with the option to leave a voice message. Once your support agents get free or get back to their job, they can follow up on all the missed calls and voice messages received. That means zero unattended calls and a 100% response rate, leading to increased customer satisfaction and better brand image.

Remote Working For Support Teams

MyOperator inbound call center is a cloud-based solution that works online. That means all your support agents can attend customer calls while working from anywhere, on any device. With a cloud-based call center solution, you can provide your team with the flexibility to work remotely. The remote working trend has been on the rise because it leads to greater business benefits including better productivity, flexibility, and employee satisfaction. Also, once you have a remote inbound call center, you are not restricted to local boundaries to choose the right talent and can hire the best candidates from the global talent pool.

Scale with Your Business

Adding or removing agents to the MyOperator inbound call center is as easy as creating or deleting a contact on your smartphone. As your business grows and you hire more agents, you don’t need to rush to buy new landlines or get a mechanic to expand your wireline! All you need to do is login to your MyOperator dashboard, enter the name, role, and mobile number of the agent and validate with OTP. That’s all what it takes to add a new agent in a cloud-based inbound call center software. As you can imagine, with MyOperator, scaling your inbound call center will be a breeze. It grows as much as your ambitions grow.

Efficient Workflows with Integration

The cloud-based inbound call center solution can be integrated with the CRM of your choice. Call center and CRM integration can save significant time that your support team might be wasting in manually updating the records that can be automated. With MyOperator inbound call center software, you can integrate popular CRM software like Zoho, Freshdesk, LeadSquared, Pipedrive, and Kreato in just a few clicks. For each incoming call, support executives can access up-to-date customer account information and support history. Such integration facilitates smarter workflow and even better and seamless customer service.

Instant Set Up with Zero Capital Expenditure

MyOperator inbound call center services work on a subscription model. The set up can be completed in a few minutes. There is no need to put in any hardware or take care of any maintenance. That means you don’t need to lash out any capital expenditure to get an inbound call center. With MyOperator inbound call center, you can enjoy enterprise-grade call center features like live call transfer, sticky agent, and call barging — all at a fraction of cost. Besides, we take care of all the maintenance costs leaving you with zero risks against unplanned charges and surprising bills.

Facilitate Experiential Marketing

In the age of hyper-aware world, people care more about the overall experience with a business than they care about the products and services of it. Responding to customers as and when they want is vital for delivering a quality experience and keeping people happy. With cloud-based inbound call center, you stay available for your customers 24*7. It will not only make your existing customers happy but will also convert them into a fan of your brand who will spread your business with positive word-of-mouth. Rightly said that keeping customers happy is the best form of marketing and inbound call center can help you with that.

Trusted by 12,000+ Customers

Features of Inbound Call Center

Live panel

Live call monitoring through live panel with real-time call logs and agent performance analytics.

Call routing

Route calls to different agents based on caller location, time, preferred language, and other factors.

Call recording

Monitor if quality assurance standards are met by listening to call recordings stored on the cloud.

CRM/Whatsapp Integration

Integrate with CRM, WhatsApp API, or other tools for maximum team productivity.

IVR menu

Enhance brand image with multi-level IVR support and custom business greetings.

Call queue

All incoming calls are routed to the available agents enabling real-time management of multiple calls.

Choose The Platform Trusted By Thousands Of Businesses

4.5

4.3

4.4

MyOperator is an Excellent Inbound Call Center Service Provider

Premier customer support

At MyOperator, we ensure round-the clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 12,000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your inbound call center, you can always call us +91 92129 92129 and our customer support team will be with you with a solution.

Premium customer support for inbound call center - MyOperator

Agile, reliable, and all-in-one inbound call center solution

The inbound call center solution offered by MyOperator is based on cutting-edge cloud telephony technology. Our call center software is designed to accommodate the needs of businesses of all size and scale, from small businesses and startups to international enterprises. Besides industry-standard call center features, MyOperator call center solution ships with rare features like call barging, live call transfer, and deep integration with software your business might be already using. With all updates delivered over the cloud and zero maintenance time and cost, you can focus on your best work. Assured, with MyOperator, your inbound call center will be a thing you will never worry about again.

Customer Speaks

MyOperator not only efficiently catered to our given requirements but also simplified it further with their advanced features. Our call volume remains significantly high and we really appreciate how the MyOperator solution has been steady all this while.

Anuraag Tapkir

Recruitment Manager, Amazon

ITC ABD has been using cloud telephony services of My operator from 2019 onwards. The integrated services and support offered by them are very satisfactory

Dr.Anita Sharma

ITC ABD

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Frequently Asked Questions

We are here to answer all your questions regarding the inbound call center solution offered by MyOperator and how it can help your business. If you have some other questions, visit our support center.

What is an inbound and outbound call center?

Inbound call centers handle incoming calls from customers seeking assistance or information. They use inbound call solutions and inbound call center software to manage these calls. On the other hand, outbound call centers make outgoing calls to reach potential clients or conduct surveys, often using outbound call solutions and software.

What is inbound calling?

Inbound calling refers to the process of receiving incoming calls from customers or clients. It often involves the use of inbound call solutions, such as inbound call center software or cloud-based inbound contact center software. This service is designed to handle and manage customer inquiries, support requests, and other incoming calls, ensuring efficient and effective communication with a company or organisation.

What are inbound call center script templates?

Inbound call center script templates are pre-designed scripts used by agents to guide conversations with customers who call for assistance. These scripts are essential for maintaining consistency and professionalism in customer interactions, especially in cloud-based inbound call centers and incoming call service settings.

12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating

#1 Ranked in India's Cloud Telephony Leadership Matrix