What is Hosted IVR?
Hosted IVR is a streamlined business phone system that is basically used to enhance users’ experience with its multidimensional call handling properties. It is majorly implemented in routing customers calls to the different departments’ basis callers input in DTMF keypad tones. Through hosted IVR professional voice greeting; companies can leave an impactful impression that will make their customer calling experience awesome.
Bring call automation with hosted IVR
Hosted IVR can bring call automation to your business. Manual call routing via extension dialing method is an old process where a human receptionist has to transfer customer calls to multiple agents one by one. With hosted IVR this process gets automated that saves the customer time and builds a good brand image.
Of course, hosted IVR saves agents time by automating their call management processes. This results in a high call acceptance rate that will ultimately help in increasing business revenue of your organization. In addition, it decreases the chances of agents missing on customer calls. Hence, it raises agents productivity in business hours.
Monitor your business calls performance in a real-time dashboard easily and effectively. And also assign follow ups to team members.
Track your business calls regularly to keep a tab on your agents performance with the help of a Hosted IVR solution.
Analyze your product-related customer behavior via live customer call recordings.Subsequently, use it for upgrading your product.
Route your customer calls to the specific departments basis callers input on DTMF keypad tones.
Incorporate your hosted IVR system with any of the CRM Softwares to fetch customer data easily.
Live call transfer
Managers can transfer live calls to their agents without hanging up on business calls.
Unparalleled customer support
MyOperator assures you effective customer support round the clock. Be it any kind of issue, like setting up hosted IVR or any other basic query, our dedicated team will reach out to you at the earliest. All you need is to raise your issue by submitting a ticket on our support portal or drop us an email on firstname.lastname@example.org.
Strong & secure cloud-based servers
We have unbreakable security measures and use safety barriers like Amazon web service, amazon web virtual cloud, 128-bit SSL security, Site lock malware scanner to ensure full safety of your key data. Losing out on your customer calls is natural in bad climatic conditions, but not in the case of MyOperator as our strong caching system enable our servers to run even on offline mode.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.