What is cloud IVR?
Also known as interactive voice response, cloud IVR is a call managing solution primarily used for routing customer calls to multiple departments basis user keypad input tones. Moreover, it also allows businesses to give professional calling experience to its customers. When combined with a cloud based call management system, it does not require any hardware installation. Cloud IVR is included with some remarkable features like virtual number, CRM integration, Mobile API interface, etc.
Availability round the clock
With an efficient cloud IVR, agents can connect with prospects even after business hours. Cloud based IVR will route customer calls to the agents available at that time irrespective of their geographical locations. In case of unavailability, callers can drop a voicemail regarding their business queries.
Call handling time reduction
The streamlined process of cloud IVR system automates the routing of customer calls to the concerned departments. First, it will increase the productivity of the calling agents as they aren't required to transfer customer calls manually. Further, the cost of a cloud IVR is comparatively less as compared to an employee hired for these purposes.
No hardware required
With cloud IVR, there is no need to install a heavy hardware IVR system in your office space.
Professional voice greeting
Address your callers with a welcome voice greeting message when the call gets initiated.
Tollfree helps in improving your brand image which leaves a good impression on your customers.
Live call info
Get complete information of an ongoing customer call directly on the web panel.
Export your business calls data easily from our live panel and use it to analyze the performance of your agents on calls.
Save your agents’ & customers’ time by adding basic queries solution in your cloud IVR panel.
With MyOperator, you can manage your cloud based business phone system on your cellular mobile phone. All you need is to install our mobile application from play store in your mobile device. From there you can track your business calls, listen to your customer call recordings, analyze your agents call performance.
Get 24X7 customer support
In case you need our help, our dedicated team is available 24X7 to fulfill your business requirements. Be it any kind of problem, you can contact us to get your query resolved instantly without compromising on time and quality of service. Just submit a ticket on our panel; eventually one of our members from the support team will contact you.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.