Call recording software for business to change the dynamics of your business
Call recording software for your business to make supervision on agents easy, training for new employees simpler, and gain insights into customer needs.
Everything you need to know about call recording software for your business
A call recording software records all the incoming and outgoing calls automatically without any manual effort. The software also keeps an arranged stack of all the recordings.
Use call recordings to train new employees.
Easily analyze your agents’ performance and give them valuable feedback.
Store individual data for the record.
Easily find out problem areas and work to improve on them.
Check the functioning of your IVR system and other call management features.
Record as many calls as you want to.
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How call recording software will help your business
Provide feedback and training to agents
The training of agents accountable for call handling will be significantly more powerful if both you and your best agent can tune into the previous recordings and talk about its positive and negative perspectives extensively. Agents who might be facing some issues can also listen to their old recordings and find out where they are lacking or what the customer is expecting from them so they can improve and deliver the same. New agents or agents who are under training can also go through the best recordings to learn from them and can utilize them to make every caller’s experience better.
Take care of the quality of the calls
Recorded calls help you in keeping a check on the quality of calls so that you can provide the best calling experience to all your customers. You can keep a check on how your IVR system is functioning and if there is some technical issue or not. Furthermore, through these recordings, you can also analyze if you need to change your on-hold music or welcome greetings to make the experience more personalized. Moreover, informing callers that their calls are being recorded, adds to their trust in you through straightforwardness, guaranteeing customers that their data is just being utilized to their greatest advantage
Find out problem areas
Knowing precisely what your agents are saying to customers through calls and also how they're saying it will help you find out where the mistake was made and can help them make an improvement on that front. Call recordings help you stay vigilant and keep a check on your agent’s performance and also know what your callers need the most. Knowing what your callers want will only help you in serving them better. Precisely, call recording helps you in analyzing your agent’s performance, identifying the problem areas, finding resolutions to them, and knowing about the requirements of your customers.
Keep call records
Recorded calls documented in your call center CRM or other data framework can be helpful for confirming the stored customer data. Because of call recording software, recorded calls can be consequently stored away in the individual customer files without requiring the agent who accepted the call to go through the framework to manually save the sound record in the perfect spot. Because of the call recording software it also becomes easier for agents to find records of all the callers.
Call recording software for business Features
Remote teams
Our call recording feature is hosted on the cloud, which lets you have remote teams for your business.
CRM integration
Use CRM integration for easy management of all your contacts and calls in one place.
Call reports
Get extensively made weekly and monthly call reports and utilize the analytics for making business better.
Live call transfer
Well, this feature will help you transfer calls to the right agent or department without disconnecting the caller.
Welcome greetings
Greet your callers with customized greetings every time they make a call to your business.
Call masking
Protect your agent and caller’s privacy by using the call masking feature and hiding their numbers.
Call routing
The call routing feature helps in directing calls to the right agent with the help of dial pad inputs of the caller.
Live panel
Our live panel gives you real-time updates of all the incoming and outgoing calls. Now keep track.
On hold music
Reduce your call abandonment rate by keeping your callers entertained through on-hold music.
Call queue
Use the smart call queue feature and reduce the on-hold time of your callers.
Multi-level IVR
Multi-level IVR will help in making your call management more advanced.
Unlimited recordings
You do not have any limit on call recording. Record as many calls as you want.
Experience the MyOperator difference
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 12,000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your call recording software, you can always call us on +91 92129 92129 and our customer support team will be there for you.
Call recording software for business with smart features
The call recording software for business provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator call recording software is hosted on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online setup of the call recording software for business. Once you sign up, our team will set up our call recording software for your business in less than one business day.
Other MyOperator solutions that customers love
Inbound call center
MyOperator inbound call center solution is designed to handle multiple calls simultaneously from any location. With the inbound call center, you can enable your customers to conveniently connect with your support agents on call.
IVR System
Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. Be available to your customers 24*7 along with adding a touch of professionalism to your name.
Cloud call center
Cloud call center empowers your sales and support teams to take care of customer calls working from your home, office, or on the go. With this, you can set up a remote team and manage inbound and outbound calls anywhere.
12,000+ Customers Trust Us
Businesses across the globe are using MyOperator for efficient and smooth call management.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix
Frequently Asked Questions
We are here to answer all your questions regarding the call recording software for business and how it can help your business. If you have some other questions, visit our support center.
