Virtual telephony system for your business
Virtual telephony system is a cloud-based business call management system. Unlike old-fashioned phone systems, virtual telephony systems work online. You can deploy cloud-based virtual telephony for your business in a few minutes. Virtual telephony puts the power of the business phone system right on your smartphone. That means you and your team can stay connected with customers and clients from any location. Connectivity on-the-go means 24*7 support and flexibility to work from anywhere. With a virtual telephony system, you can manage your calls better. And yes, enjoy all the advanced call management features like call recording, call tracking, and much more!
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On-the-go call management
Virtual telephony puts the power of a full-fledged business phone system in the hands of your support agents. With a virtual telephony setup, they can attend customer and client calls right on their smartphones without revealing their personal number. Whether your support agents work from home, cafe, park, or an office, they can get the job done. And yes, to draw clear lines between work and playtime, the working hours feature comes in handy so that your team members can plug off during non-work hours. During non-work hours, custom IVR menu and voicemail facility can take care of incoming calls.
24*7 uptime & availability
Managed on the cloud, virtual telephony systems have an uptime of more than 99.99%. That means there is hardly any time when systems are down. With close to 100% uptime, your customers and clients can call you any time. You can be assured that no call is being missed. During working hours, all incoming calls are transferred to the available support agents. Post office hours, callers are provided with the facility to leave a voice message. So, once your team is back the next day, all missed calls and voice messages can be timely followed-up, ensuring a 100% response rate and 100% customer satisfaction.
Instant set up. Easy scalability.
No wires, no machine, only a PC or a smartphone — that's all you need to set up a cloud-based virtual telephony system for your business. The entire set up of virtual telephony runs in the cloud. You neither need hardware nor any capital expenditure. All the updates are delivered over the cloud. So, there is no maintenance cost as well. The best part, virtual telephony works best for teams of all sizes. Whether you are a one-person support team or a team of thousands of support agents, all can be mapped to a single virtual telephony system in seconds.
Remote supervision dashboard
Remote working is on the rise. If you are managing your business operations with a remote team or planning to make a move to remote working, you will love built-in remote supervision features in MyOperator virtual telephony system. With the live panel, you can monitor every support agent's performance and step in for guidance, wherever required. In the live panel, you can track calls, see who is working on what, number of calls received, call attended, and calls missed — all in one place. The call recording feature also comes in handy to have a quality check on the agent performance and use good recordings for training purposes.
Better productivity with advanced features
With a custom IVR menu and smart call routing feature, incoming calls are automatically transferred to the right person in the correct department, without any human intervention. That saves a lot of time that is otherwise wasted with the manual call transfer process. You can also integrate virtual telephony systems with other tools and software you might already be using like CRM software. Such integrations make sure that your team spends no time in manually updating the database and use as much time as possible handling customer and client issues. That means productive and smart workflow, no redundant tasks, and greater job satisfaction.
Virtual telephony system’s welcome greeting feature lets you set up a custom welcome greeting for your callers. So, instead of a “tring-tring,” you can greet your customers with a personalized message. That creates a brand impact. You can add as many agents and departments as possible on a single virtual telephone number and use one contact number in all your marketing campaigns for a consistent brand presence. Besides, remarketing features allow you to connect with the people who are genuinely interested in your products and services and are already looking out for you. A virtual telephony system is not only a surefire way to boost your customer experience but also your marketing efforts and overall revenue.
Everything you need for smart call management, analytics, and supervision — in one place.
All calls recorded and stored on a secure cloud for quality performance and training purposes.
Connect customers and clients with the right agents depending on a set of factors, including time and location
Connect agents from different locations and let your team attend calls and work from anywhere.
Welcome callers with custom greetings and connect different departments on a single line.
Connect with prospective customers and clients who have already interacted with your business.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your virtual telephony system, you can always call us +91 92129 92129 and our customer support team will be with you with a solution.
Best-in-class virtual telephony system
MyOperator is India’s first cloud-based call management system. The virtual telephony system of MyOperator comes prepackaged with industry-standard factors as well as rare features like live call transfer and remarketing. With a live call transfer facility, your agents can transfer customers calls to other agents without disconnecting the call, ensuring faster resolution of customer issues on a single call. Besides, MyOperator virtual telephony system has all the features that your business needs and all that you probably can think of. That’s not all. We continuously invest in innovation and deliver seamless updates to make our systems even better for our customers like you. So, you can expect better of the very best, always.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.