About TyresNmore
Tyresnmore is a PAN India Tyres supplier to both retail and wholesale demands. It is one destination for online tyre & batteries purchase across India and a household name for tyre fitting and battery replacement.
Problem Statement
Operating in a very dynamic and competitive environment, TyresNMore needs a robust sales and support process to generate leads, manage follow-ups and engage with customers through the order lifecycle.
But TyresNmore faced a gap here.
TyresNmore required a hassle-free way of connecting their sales teams with customer leads generated through marketing. It needed an agile call management system with the ability of managing both inbound and outbound calls. They also required the ability for their customer sales and support teams to engage with customers on the go and respond to queries on existing orders.
The Solution
MyOperator provided TyresNmore a complete incoming and outgoing solution complete with the MyOperator mobile Dialer app. MyOperator Dialer App enables the sales team to make direct phone calls to customers. To provide the management with a consistent picture of all calls made by their sales/customer service employees, the dialer app syncs with the central call management dashboard. Companies like Razorpay, Apollo, Caratlane, and Coal Barbecue use the MyOperator dialer app to empower and manage their remote sales and service staff.
MyOperator’s Call Management solution helped them to:
- Connect customer queries regarding new and ongoing orders, shortening order cycles
- Make outbound calls to customer leads generated through marketing
- Enable support team respond to customers on existing orders
The Results
The call management solution provided by MyOperator helped TyresNMore optimize their sales and support process, reducing deal cycle time and boosting conversions and customer engagement. The MyOperator reporting dashboard helped their management team accurately track calls and team performance.
Customer speaks
We are using VoIP-based MyOperator platform to manage inbound and outbound calls. We really like the easy-to-use dashboard for reporting purposes. We have been using it for a long time and got fabulous service. Thanks to Abhijeet and Praveen for consistent support.
- Amit Dubey ( Sr Manager - Business Intelligence)
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