About Wow! Momo

Wow! Momo, a leading Indian fast-food chain based in Kolkata was established in 2008 by Sagar Daryani and Binod Homagai. Today, it stands as India's premier momo destination, offering a flavourful selection of momos, dumplings, and a fusion of Chinese, Tibetan, and Nepalese delights. The brand has captured the taste buds of millions, earning recognition as India's finest fast-food chain.

Recently, Wow! Momo raised Rs 70 crore from Z3Partners, adding to its previous funding round of Rs 350 crore from Khazanah Nasional Berhad. (Source: TimesofIndia)

Problem Statement

Wow! Momo needed a reliable way to send instant alerts and updates for their deliveries. They wanted a secure and flexible communication system to send real-time payment details and delivery updates, deals, and announcements. With more customers signing up and offering various services, Wow! Momo needed a way to improve how they connect with customers and keep them engaged as their needs change.

The Solution:

To address its delivery updates, Wow! Momo implemented MyOperator's advanced SMS service. With MyOperator's solution, Wow! Momo received a scalable and effective solution for handling consumer interactions. By employing MyOperator's SMS service, Wow! Momo was able to:

  • Streamline its customer communication processes.
  • Deliver timely updates.
  • Offer promotions to its customers.
MyOperator WhatsApp Dashboard with The Wow! Momo

The Results

Wow! Momo turned around the delivery experience with real-time SMS updates With improved updates, the brand has:

  • Enhanced customer engagement.
  • Boosted consumer satisfaction levels.
  • Delivered personalised updates and offerings.
  • Improved brand loyalty and customer retention.

Customer speaks

Wow Momo is happy to partner with MyOperator to better manage our customer communication. The best part is it’s quite easy to integrate MyOperator services and customize the solution within a day.

- Mr. Kunal Chakraborty, General Manager – IT, Wow! Momo

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