Drishtee Development And Communication Limited is a non-governmental organisation (NGO) committed to enhancing the welfare of people in need, with a primary focus on various aspects of community development. Operating as a social organisation, Drishtee is actively involved in working with rural communities across 6000 villages in India.
Before integrating MyOperator, Drishtee faced significant challenges in managing incoming calls. Call handling and tracking agent activities were particularly cumbersome, leading to operational inefficiencies. As a socially responsible organisation, effective communication is vital for us to address the diverse needs of the communities we serve.
The adoption of MyOperator - Bigin by Zoho CRM integration emerged as a transformative solution for Drishtee. This integration significantly improved our call management system, providing better handling of customer calls, streamlined follow-ups, and enhanced tracking of agent activities. Moving away from traditional phone calls made through personal numbers to a more organised system marked a pivotal improvement in our communication processes.
Since implementing the MyOperator - Bigin integration, Drishtee Development and Communication Limited has witnessed remarkable results.
The key benefits include:
- 60% Increase in ROI: The streamlined communication and improved tracking mechanisms played a vital role in maximising campaign effectiveness.
- 20% Rise in Incoming Customer Calls: The enhanced call management system ensures better responsiveness and engagement with the communities we serve.
- 50% Increase in Agent Productivity: With improved call handling and comprehensive tracking of activities, our agents can now operate more efficiently, contributing to overall organisational effectiveness.
These outcomes highlight improved management of customer calls, enhanced follow-up mechanisms, and comprehensive tracking of agent activities.
We're satisfied with MyOperator integration, earlier managing incoming calls was a significant challenge for us. Call handling and tracking agent activities were difficult. The integration with MyOperator - Bigin by Zoho immensely improved our call management system. It ensured better handling of customer calls, streamlined follow-ups, and enhanced tracking of agent activities.
- Mr Ashutosh Pandey, BD, Drishtee Development and Communication Limited
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