About Kylas

Kylas is one of India's leading sales CRM brands uniquely designed for small to medium-sized businesses. Kylas CRM offers deep sales/ CX features which include Lead Management, Deal Management, Pipeline Management, Account Management and many more.

Problem Statement

Businesses using Kylas CRM for sales management often want to opt in for a unified calling/ communication solution to manage all sales interactions in one place. This solves the difficulty tracking customer interactions and keeping their customer database up to date.

The Solution

MyOperator worked with Kylas to integrate it's proprietary cloud-based call management system with the Kylas CRM product, providing the end customers with a comprehensive solution for managing sales leads and customer interactions in one place. The integration offers several features including Call Routing, Call recording, Call analytics, Outbound campaign and more.

The Outcome

With MyOperator - Kylas integrated system, the client is now able to:

  • Route calls to the appropriate sales representative based on the caller's needs.
  • Automatically log calls and call recordings into the CRM, making it easy to track customer interactions.
  • Use call analytics and identify the source of leads and optimize their lead generation efforts.
  • Prioritize leads based on their potential value and stage in the sales cycle, enabling the sales team to focus on high-value opportunities.
  • Use an Outbound campaign to ensure that no leads were left behind.

The Results:

After integrating the Kylas’ CRM with MyOperator's cloud-based call management system, the client witnessed several benefits, including:

  • Improved sales performance: The integrated system enabled the sales team to prioritize leads and focus on high-value opportunities, improving their sales performance.
  • Streamlined lead management: The system allowed the business to manage its leads more efficiently, reducing the time and effort required to manage its sales pipeline.
  • Better customer insights: The system provided the business with a comprehensive view of their customer interactions, enabling them to identify customer trends and preferences.
  • Increased efficiency: Using OBD Campaign allowed the sales team to focus on high-value activities, improving their efficiency.
  • Easy Call Management: The APIs integrated with Kylas CRM to make calls easier and all data punched in their CRM.

Customer speaks

MyOperator has been a strategic partner. Their call management solution works seamlessly with Kylas CRM helping us use and offer a seamless growth platform for SMEs. The product experience is simple and easy to use. Also good proactive support.

Sonam Biswal - Chief Revenue Officer, Kylas

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