Ensure 24X7 availability to your customers
IVR acts as a virtual receptionist for your customers round the clock. With the help of an IVR, customers can connect with agents all the time irrespective of geographical location and time. In addition, it also allows them to drop a voicemail after office hours when no agents are available to answer the calls.
Transfer error rate reduction
IVR will transfer calls to the right departments without compromising its speed & accuracy. There would be no call holding process as in the traditional PBX system. All the process works seamlessly without any human intervention that results in zero transfer error rate. Hence, makes a perfect customer calling experience.
Hide your personal number behind virtual number to maintain privacy between you and your customers.
Record your customers calls to resolve on-call disputes and train your staff with the help of call recordings.
Automatic call routing
Collect input about the callers’ requirement and routes call automatically to the right department.
Connect your callers with a pre-defined executive whenever they call on your IVR number.
Invest your capital in an IVR and reduce the human error rate by inculcating voice greeting in your business processes.
Track business calls and gets a detailed analytical report about the number of calls missed/received.
Enhanced customer calling experience with best IVR service provider
MyOperator is a cloud-based call management system that provides business solutions that can improvise customer calling experience. With serving over 7000+ businesses worldwide, MyOperator is one of the leading IVR providers in Delhi NCR and India. It comes with some exclusive features like IVR, Tollfree number, Virtual number, CRM integration, Live panel, etc.
MyOperator cloud-based IVR system assists businesses in customizing their IVR according to their business needs. They can segregate callers based on their geographical location to make callers experience more personalized. Through an IVR, customers can speak to the agents in their local language anytime.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.