Understanding IVR meaning and its benefits for business.
Discover all the aspects of IVR and its advantages for your business growth.
Customers in 97+ countries
Why does your business need an IVR solution?
IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!
All about IVR meaning and its aspects
What does IVR stand for?
IVR stands for Interactive Voice Response and is a product of cloud telephony technology. It interacts with customers calling on your IVR number, collects the needed information and routes the calls to the appropriate executive. With IVR solution, your caller can communicate and convey their message by using the touch-tone keypad selection and their call will be forwarded to the mapped number behind that keypad selection.
What is the purpose of IVR?
The entire purpose of IVR is to bring automation and simplification to customer call handling and eliminate the manual involvement of your team spent in call handling. Besides reducing the manual effort of your executives, the purpose of IVR is also to enable your business to provide top-notch customer experience. It helps you ensure faster on-call resolution to your customers and assures minimal chances of missing any business call.
What is an IVR call?
An IVR call is an on-call connection established between the caller and your executive. The IVR call works on cloud telephony features such as call routing, tracking, and recording. The IVR call details are updated in real-time on an online panel and there are several options to choose from as a response to the IVR call. It could be call routing or a pre-defined voice message could be played basis the caller’s selection in IVR menu.
How does an IVR work?
An IVR works to bring automation and advancement to your customer call management which results in better working as well as improved customer experience. Here are the major steps involved to help you better understand how does an IVR work:
The call is placed on your IVR number and your callers are greeted with a pre-defined voice greeting.
IVR menu is played and your caller can select the option as per their query in the keypad menu.
Basis the selection, call is forwarded to the concerned executive’s number mapped behind the selected menu.
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Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
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