What is IVR hosting?
Hosted interactive Voice Response (IVR) is a telephony system that helps in call management. It filters and routes calls according to the caller’s response through dial pad inputs to the pre-recorded messages.
Efficient and speedy management of large call volumes.
Reduce the scope of mistakes.
Take up huge pressure of transferring and routing calls away from the agents.
Hosted on cloud 100% online, no physical setting required to set it up.
Filter calls as per the caller’s needs and responses to IVR.
Reduce the waiting time of your callers.
Satisfied customers and productive employees.
Customers in 97+ countries
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No setup needed
Let us tell you, MyOperator’s IVR is hosted on the cloud. Which means that the whole system is online. Well, this has many benefits to it. First of all, you don’t need a physical setting for a setup. Secondly, no centralized office is required for it to function. And most importantly, you can now have a remote team set up as the cloud IVR solutions remove the geographic constraints. Your employees can be situated anywhere and they still will be able to function as efficiently and effectively as they would have from an office. Now you can hire experts anywhere for your business without any geographical limitations.
Efficient management of call flow
Being a business owner you must receive a lot of calls every day. Sometimes it might even get so hectic that your agents are so tired of transferring calls and dealing with callers that they want to give up. Well, it all makes sense as the manual effort involved in routing calls can be hectic especially when you also have to resolve the customer queries. IVR hosting services are what comes into play in such situations. IVR system has an automated call routing system that works as per the caller’s input to the voice response. It’s time to ditch your old call management system and opt for the advanced IVR hosting services.
No more customer support mistakes
Imagine connecting a caller to the sales team when he wants to talk to the support team about an issue. This will infuriate your customer and might even frustrate him to an extent that he might lash out or choose to switch to other competitors. A customer will choose a brand that offers him the best of services and the scope of making mistakes must be zero when dealing with a customer. But sometimes, while transferring calls your agent might end up making a mistake that might cost you a customer. Human error is inevitable and no one can be blamed for the same. But to reduce that you can opt for better services that will help your customers. IVR hosting solutions is that technology for you. It reduces errors as it is a software that works automatically as per the caller’s inputs.
Happy customers, happier agents & better business
IVR hosting services give it all to you at once. This advanced cloud telephony service makes your customers happy by reducing their on-hold time, routing calls directly to the right department, and reducing the scope or errors. Your agents will be the ones who will be benefited the most as their tiresome task or manually transferring calls have been taken up by IVR. Moreover, as they will now have more time to focus on important work their productivity will gradually increase which eventually help your business. Last but not least happy customers and employees result in a flourishing business and growth.
With IVR hosting you do not have to disconnect your caller while routing calls to the right department or the agent.
Privacy is not a concern when it comes to IVR hosting. Use call masking to protect the privacy of both agent and customer.
IVR hosting has an automated call routing system that routes calls according to the customer’s dial pad inputs to the IVR.
IVR facilitates call recording which is crucial for analyzing agent’s performance and guiding them.
As IVR hosting is 100% Online you can easily set up your team anywhere without constraints.
Keep track of real-time activities through the live panel dashboard which gets updated regularly.
Make your caller’s experience pleasing every time with the help of customized welcome greetings.
Get analytics in an easy form in call reports. You can get these reports daily, weekly, monthly, and even yearly.
Use the smart call queue feature with IVR hosting and reduce your callers on hold time.
Using multi-level IVR will facilitate your customers and agents as it will filter out calls smartly and route them to the right place.
Use our CRM integration for the smooth and advanced management of all your contacts with IVR hosting services.
On hold music
Your abandonment rate will be reduced as on-hold music will keep your customers on call by keeping them entertained.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your IVR hosting, you can always call us on +91 92129 92129 and our customer support team will be there for you.
IVR hosting with smart features
The IVR hosting services provided by MyOperator come with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator IVR hosting services are hosted on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online setup of the IVR hosting solution. Once you sign up, our team will set up our IVR hosting solution for your business in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.