Benefits of call tracking solution

Measurable ROI

Analyze your marketing campaign’s performance by checking the number of customer calls it brings.

Daily reports

Reports of your incoming, outgoing and missed calls are sent to you everyday via SMS and email.

Callers’ insights

Understand your potential customers better by analyzing the reports of their calling behaviour.

Performance review

Evaluate each agent’s on-call activities basis their missed, attended, and outgoing calls.

Constant tab

Monitor your customer calls and team performance round-the-clock through live dashboard.

Recorded calls

Customer conversations are recorded and securely stored on cloud to be used for future reference.

Effectively track and monitor your business calls

Timely follow-up on missed calls

With business call tracking, you get access to detailed reports of incoming, outgoing and missed calls. This makes follow-up on your missed business calls easier and also allows effective monitoring of individual agent’s performance on calls. With these comprehensive call reports, agent and department-wise on-call performance can be kept a tab on.

Timely follow-up on missed calls

Real-time updated call reports

With business call tracking, you get access to detailed reports of incoming, outgoing and missed calls. This makes follow-up on your missed business calls easier and also allows effective monitoring of individual agent’s performance on calls. With these comprehensive call reports, agent and department-wise on-call performance can be kept a tab on.

Real-time updated call reports
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12,000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

Barbeque
snapdeal
lenskart
bharat petroleum
MakeMyTrip
samsung

Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.

Magicpin

This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.

Sodexo

12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating

#1 Ranked in India's Cloud Telephony Leadership Matrix

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Frequently Asked Questions

Got questions? We've got answers. If you’ve some other queries, contact our support centre.

What is call tracking?
Call tracking gives you actionable reports of your business call activities. These reports include data on incoming, outgoing and missed calls, both agent and department-wise, and also shows peak calling hours, regional location of callers and more.
With detailed call reports, agent and department wise performance on calls is monitored and follow-up on missed calls is done easily. Also, business call tracking gives an insight in the results of your marketing activities, considering the source of your incoming calls.
Different marketing campaigns are assigned different virtual numbers (calls are landed on the same phone numbers). With call reports of each virtual number, the number of calls from respective marketing campaign are checked and thus, your marketing ROI is better analyzed.
Business call reports are available on the panel for unlimited time duration. At any point of time, you can find previous call reports of any date range.
Yes, these call reports can be checked and downloaded from the panel itself. Also, the call reports will be sent to you everyday via SMS and emails.