What is Call Routing Solution?
Call routing solution is a cloud telephony backed solution which is primarily used to enhance your customer’s calling experience by providing them faster on-call resolution. By directing the call to their respective agent, will call routing in place, you can significantly increase your team productivity and improve your customer satisfaction. Through call routing process you can design a smart way of handling your business calls which would involve minimal manual effort, upgrade your caller’s experience and help you build a strong brand image in front of your customers.
Prevent missing of your customer calls
You must be receiving many calls on a routine basis inquiring about your service, asking questions about your product, planning to make a purchase, or for support. These calls are too important to be left unattended, the probability of which is high in the absence of a good call handling process. With the automatic routing of calls, equal call distribution can be assured, and chances of call not being attended by an agent would be drastically reduced.
Reduce manual effort in handling calls
We believe that every business should implement a smart call routing strategy to best benefit their frontline executives as well as the team. An advanced call routing solution will enable your team to handle any call volume, without compromising in their routine work efficiency or customer satisfaction. No manual intervention would be required, and calls would automatically be routed to the best person/department available.
Your callers will be greeted with a professional and customized voice message to give them an enhanced experience.
Call routing will be done to specific mobile numbers at different point of time which will be specified by you.
With this routing option, calls will be automatically routed to the branch nearest to your caller’s location.
As your caller will select the keypad option in the IVR menu, call will be simply routed to the mapped number.
Calls will be routed to the same executive with whom the caller connected before to assure a personalized service.
Your call will ring to all your executives simultaneously ensuring minimal chances of missing calls.
Committed customer support
MyOperator promises to provide you with effective and continuous customer support round the clock. Be it any kind of issue, like setting up call routing or any other basic query, our dedicated team will reach out to you at the earliest. All you need is to raise your issue by submitting a ticket on our support portal, call us on 92129 92129 or drop us an email on firstname.lastname@example.org.
Strong & secure cloud-based servers
We have unbreakable security measures and use safety barriers like Amazon web service, amazon web virtual cloud, 128-bit SSL security, Site lock malware scanner to ensure full safety of your key data. Losing out on your customer calls is natural in bad climatic conditions, but not in the case of MyOperator as our strong caching system enable our servers to run even on offline mode.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.