About MyOperator call routing software
For businesses across the countries and industries, call routing software has made it feasible for companies to promote seamless communication between clients, stakeholders, and frontline executives. Simplified and professional communication is a major advantage of having an advanced call routing software for your customer call handling. You can choose different call routing options as per your team working and business suitability, to minimize any kind of manual intervention of your employees in handling customer calls.
Location-based call routing
We believe that an IVR service should be capable of providing flexibility to its customers and accommodating their different needs and backgrounds. You can activate location-based routing option and calls will be routed to your company branch nearest to your caller’s location.
Certainly, there can be times when you can get multiple calls on your business number, and you’d want to assure that no call gets missed. Hence, with the parallel ringing option, your incoming call can ring to all your executives simultaneously ensuring minimal chances of missing calls.
Flexible user mapping
MyOperator provided call routing software ensures that you have a scalable and reliable call handling options which can adjust with your changing business needs. You can add or remove your users mapped for call routing with just a few clicks. This could be department wise, language-wise or as per your other specific preferences.
Time-based call routing
One of the prime features of call routing service is its ability to route calls to specified mobile numbers at different point of time. You can specify different sets of mobile numbers for call routing during day or night, or weekdays/weekends. This brings the required automation to call handling for your team.
Advanced-level security measures
Our provided call routing service is designed on Industry-standard Data Security measures which have unbreakable privacy and safety barriers. Our Amazon Web Services supports upgraded data security, such as security groups, encrypted data storage, secure and personalized access etc. We also provide advanced features such as security groups and network access control lists to assure a protected call routing service.
Round the clock customer support
Our client support team will be available for your assistance 24*7 to help you make the best out of MyOperator. Our support professionals will be there for your assistance whenever you face even a tad of difficulty regarding our call routing service. You can connect with our team on call, email, raise a ticket or chat with us anytime whenever you have issues related to call routing software.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.