IVR stands for Interactive Voice Response. It is a cloud telephony system that uses the combination of automatic voice response and keypad inputs from the caller for call management. It is a smart way of managing your call flow. Any business can use it and so can you. All you have to do is buy the IVR service from a cloud telephony services provider.

Given below are a few benefits of using IVR for your business:

  • You will never miss a custom er call.
  • It gives out a professional image of your business to your customers.
  • It helps in bui8lding your brand’s rapport.
  • You do not have to do any manual effort to rout calls.
  • You will be available to your customers around the clock.
  • It helps in increasing the productivity of your employees by saving time.
  • It improves your lead conversion rate.
  • It helps in in taking your customer service one notch up.

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