Top Features for the Best Call Center Software in India
In a typical call center telephony software, phones ring non-stop and agents are constantly taking calls. However, when agents are overwhelmed and unable to handle the volume, problems arise. Customers get frustrated waiting on hold, agents apologise repeatedly, and both parties end the call feeling unsatisfied. The root of the issue lies in the call […]
What is Cloud Telephony?
When everything is shifting to the cloud, why not telephony? Cloud telephony basically involves transferring your PBX from your office to the cloud. Cloud telephony, often known as cloud calling, is a sort of unified communications as a service (UCaaS) that provides voice communication services via a third-party host. Private branch exchange (PBX)-style enterprise telephone […]
