How Can Sticky Agent Boost Your Sales & Support Efficiency?
Did you know that 72% of customers expect agents to know who they are and what they previously discussed, yet a whopping 56% of callers have to repeat themselves every time they contact a business The result? Frustrated customers, sluggish resolutions, and a serious dent in brand loyalty. Now, here’s the kicker, companies that personalize […]
Contact Management: A Complete Guide
How many sales have you unknowingly lost? Did you know that a study by Business Wire revealed that 95% of businesses lose revenue due to poor lead management, and companies earning over INR 500 crores annually lose INR 20 crores just from missed follow-ups? Leads go cold, deals vanish, and opportunities fade, all because of […]
Need of Cloud Contact Center – Industry-Wise Explanation with Case Studies
As the worldwide market for cloud computing keeps growing, businesses must learn how to evolve. Demands and expectations from customers are always changing. To respond to the constantly shifting needs of customers, organisations must stay adaptable and dynamic. The best part? Using a cloud contact center solution can help you deliver better customer service. Cloud […]
Security and Compliance: Protecting Customer Data with Call Center Software
Providing the highest level of protection to customer data stands as the ultimate testament of loyalty and gratitude that businesses can extend to their clientele. Nowadays, call center data protection has become a paramount concern for businesses operating call centers, particularly in India: a global hub for call center operations. As companies leverage call centers to […]
Scaling Up Support: Preparing Call Center Service for the Festive Rush Efficiently
In India, festivals hold a special place in people’s hearts. From Dussehra fun to Bhai Dooj Party, from Diwali’s dazzle to Eid’s vibrance, these occasions bring families and communities together to collectively celebrate traditional culture and togetherness.. According to industry reports, e-commerce sales during Diwali alone can surge by as much as 40%. Online sales […]
How to Choose the Best Call Center Software | Best Selection Guide for Businesses
Isn’t it frustrating when customer inquiries are not met on time, goes on long hold, and to make things worse, they have limited access to your business information? 78% of customers drop out of a purchasing decision if they aren’t satisfied with customer support and this is where optimizing multi-channel or omni-channel communications is the […]
