With technology moving at an accelerated pace, companies can maximize their potential. Great tools can help you generate more results. Then some help you save time, energy, and resources.
One tool that has been helping companies save money is contact software. These are tools businesses can use to run more streamline phone call and contact management operations. So how can your company benefit from contact management platforms today? We explore that and more in this article.
Who Can Use Contact Management Platforms?
If you aren’t too familiar with the use cases of contact management systems, you’ll be surprised to know how useful they can be for different contexts. Here are some contact management platforms used in various settings.
1) Real Estate Companies
One of the most important parts of a real estate operation is lead generation. And what large firms often focus on when doing so is running real estate outbound call departments to help build up prospects.
Current contact center trends have real estate companies benefitting from this system as more people in the real estate business turn to contact management platforms to streamline operations, reduce costs, and get more results. As more real estate companies outsource to offshore staff, contact software has become crucial in manning these operations. They allow firms to operate no matter where their callers might be.
2) Call Centers
Business process outsourcing is still a behemoth of an industry. The call center industry will likely grow to $496 billion by 2027, trumping many other markets and industries. And the foundation of these call centers is the tools that make their operations reliable and smooth.
Using contact management platforms should be item number one, especially if a BPO company wants to streamline its expenses.
3) E-commerce and Retail Businesses
Many big e-commerce companies today rely heavily on strong customer support teams to ensure that their business continues to serve without fail. But running a customer service department can be difficult without the right tools.
Most e-commerce and retail companies use help desk systems to provide support. But the leading ones also provide call hotlines for concerns. With a cloud contact center, these e-commerce brands can run seamless customer support around the clock without issues.
4) Tours and Travels
With the world returning to the rhythms of travel, the tour and travel industry is alive again. But one thing the tourism industry has learned through the years is the importance of relying on technology. Airline companies, for one, can benefit greatly from handling flight support and customer service through contact software.
Hence, companies in tour planning are now using software like CRM tools and contact management platforms to improve their services and save money.
5) And more!
There are so many other industries that can benefit from a contact management platform. Anyone with a customer service or outbound calling operation will be able to use a contact management platform, given 76% of people still prefer to contact customer service representatives by phone.