All about cloud PBX system in Italy
Italy cloud PBX solution is an upgraded PBX system that is designed for providing uninterrupted calling experience to users via its call automation property. It helps in handling multiple calls simultaneously through an IVR. Subsequently, cloud PBX, combined with tollfree number, builds brand reputation by giving free calling experience to its customers. Italy IP PBX system is hosted at provider’s end. Hence, it does not require any hardware installation or maintenance cost.
Amplified brand reputation
Tollfree number and IVR are integral parts of an IP PBX phone system which helps in improving business brand reputation and improving customer on call experience. Tollfree number provides free calling privileges to users so that chances of receiving customers calls increases. On the other hand, IVR assists by giving effective call routing of business calls and greeting customers with welcome voice greetings.
Aerodynamic workflow & improved productivity
Effectuating an advanced call management system is an impressive move towards streamlining workflow. Because of call automation, agents do not necessarily need to transfer customer calls manually. Account managers can track customer calls easily through a live panel which will definitely save their time. Further, listen to customer call recording to understand their issues thoroughly to reduce the on-call dispute percentage.
Round the clock activity
Hosted PBX is an advanced call management solution that assists businesses in 24X7 support. Interestingly, you can attend customer calls even after business hours with the help of an IVR irrespective of location and time constraints. In case of unavailability, users can also drop a voicemail. IVR also assists businesses in attending multiple customer calls simultaneously.
Intelligent call reporting
Constant business monitoring is critical for attaining maximum growth in the business industry. A cloud-based virtual phone system allows managers to keep a regular tab on the performance of their agents with a live dashboard. It provides comprehensive call reports where managers can look into call analytics of different components like department wise reports, agent wise reports, location-based reports, time-based reports, etc.
Owners can track missed calls of their customers in real-time on a live dashboard. And, can also examine the callers’ location.
Call recording facilitates business managers to resolve on-call customer disputes and train new agents, and rating agents’ performance.
Market your business effectively with Italy 800 numbers. Further, use it to give free calling experience to your callers.
IVR is designed as a virtual receptionist which can be used in greeting callers and automatically routing their calls.
You can get a comprehensive detailed report where you can check the number of calls connected/missed, location of the callers and many other details.
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Round the clock support
Our dedicated team is available round the clock to help you out in your difficulty. Be it any kind of roadblock, our hardworking team is available 24X7 to decode your problem. In case of help, you can place a query on firstname.lastname@example.org or you can submit a ticket on our support panel. Our team will resolve your issue at the earliest as possible.
MyOperator servers are based on AWS cloud platforms that ensure 99.9% uptime to your business. No matter how many users are connected to your business phone system, cloud based servers work 24X7 irresistibly. Even in case of climatic disturbances or bad weather conditions, our servers will work relentlessly irrespective of location or time.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
- Real-time tracking of customer calls.
- CRM/API integrations
- Detailed and insightful call reports
- Italy 800 number