An online self-serve collection of knowledge on a particular service, business, or subject is called a knowledge base. It may contain information from any source. Usually, those who are knowledgeable about the relevant issues increase and broaden their knowledge base.
The topics covered can be anything from a description of how a product functions in your HR or legal departments. The knowledge base may contain FAQs, instructions, and other data that your team may require or desire to know.
Several knowledge bases have artificial intelligence built into them that can engage and react to user input. Others are merely encyclopedias with indexes. Additionally, there are knowledge bases that save data in formats that are readable by machines.
No one is required to wait for anyone to reply to an email or answer a customer service line in today’s digital age. In this era, we expect everything to be available at our fingertips as soon as we need it.
Users will likely lose interest if forced to interrupt what they are doing. A knowledge base has self-service functions and is accessible 24/7, which is something humans cannot really do in real-time. Users are more productive thanks to the easily available data, and businesses may cut down on maintenance time.