Interactive voice response is a cloud telephony technology that works on pre-recorded messages and dial pad inputs. Whenever you can call any customer the greeting and the menu you year are IVR pre-recorded greetings and menu. You utilize a dial pad to give your response to the pre-recorded messages. For example, “Press 1 for the English language.” And you press 1.

This is how IVR functions. IVR has several benefits for all the businesses like:

• You never miss any call.
• It gives a professional calling experience to your callers.
• Build brand’s rapport.
• Call routing is done without any manual efforts.
• Cost-effective. Lesser money, better services.
• Be available to your customers 20*7.
• Saves time and increases your agent’s productivity.
• Improves your lead conversion.
• Makes customer support better than ever.
• It is highly customizable.