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MyOperator / Blog / Glossary / Interactive voice response

Interactive voice response is a cloud telephony technology that works on pre-recorded messages and dial pad inputs. Whenever you can call any customer the greeting and the menu you year are IVR pre-recorded greetings and menu. You utilize a dial pad to give your response to the pre-recorded messages. For example, “Press 1 for the English language.” And you press 1.

This is how IVR functions. IVR has several benefits for all the businesses like:

  • You never miss any call.
  • It gives a professional calling experience to your callers.
  • Build brand’s rapport.
  • Call routing is done without any manual efforts.
  • Cost-effective. Lesser money, better services.
  • Be available to your customers 20*7.
  • Saves time and increases your agent’s productivity.
  • Improves your lead conversion.
  • Makes customer support better than ever.
  • It is highly customizable.

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