Understanding or feeling someone’s experiences from their point of view is known as empathy. It involves putting oneself in their shoes and seeing things from their perspective. What are they considering? What emotions do they have? Emphasizing other people’s feelings is what it means to lead with empathy.
This calls for salespeople to examine their current routines and develop new ones that will help them better grasp the feelings, ideas, and experiences of their clients. You could do this by altering your viewpoint, becoming more present, paying attention intently, seeking clarification, or delaying your response.
Empathy is not a quality that can simply be turned on or off based on the time of day or month. It necessitates dedication and perseverance in both your professional and personal lives. However, it’s not too difficult to include a few straightforward but useful behaviors into your daily routine.
Talking to customers is the best approach to comprehending their experiences, ideas, and emotions. You become more conscious of the variety of experiences that life offers the more you engage with people whose opinions contrast with your own. Even if you are unable to relate, being aware of other people or customer needs, goals, and difficulties enables you to view the world with greater empathy and set better goals.