Cloud telephony services are unified communication services that are provided by third parties and that help in web-based communication.
There are several uses of cloud telephony for a business:
- It helps in better control, efficiency, and management of calls.
- It never gets outdated. It is highly adaptable, which means every time there is a new technological development, it can be incorporated in the cloud telephony system.
- It is highly affordable and cost efficient.
- It does not need any physical infrastructure for its setup. Therefore, you can have remote teams as well.
- It comes with rich telephony features like IVR system.
- It is a reliable and resilient phone service that makes you available to your customers 24*7.