Cloud telephony services are unified communication services that are provided by third parties and that help in web-based communication.

There are several uses of cloud telephony for a business:

• It helps in better control, efficiency, and management of calls.
• It never gets outdated. It is highly adaptable, which means every time there is a new technological development, it can be incorporated in the cloud telephony system.
• It is highly affordable and cost efficient.
• It does not need any physical infrastructure for its setup. Therefore, you can have remote teams as well.
• It comes with rich telephony features like IVR system.
• It is a reliable and resilient phone service that makes you available to your customers 24*7.