MyOperator / Blog / Glossary / Cloud telephony services

Cloud telephony services are unified communication services that are provided by third parties and that help in web-based communication.

There are several uses of cloud telephony for a business:

  • It helps in better control, efficiency, and management of calls.
  • It never gets outdated. It is highly adaptable, which means every time there is a new technological development, it can be incorporated in the cloud telephony system.
  • It is highly affordable and cost efficient.
  • It does not need any physical infrastructure for its setup. Therefore, you can have remote teams as well.
  • It comes with rich telephony features like IVR system.
  • It is a reliable and resilient phone service that makes you available to your customers 24*7.

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