Helpline number for Kerala floods – an initiative by MyOperator

In the past few days, unprecedented rains and floods have ravaged one of the most beautiful states of the county, Kerala. Thousands of people have been rendered homeless while many have lost their lives. The devastation has indeed been dreadful. Victims are unable to connect with the help groups due to network congestion.

Though during this condition, everyone, from Government to NGOs to ordinary citizens steps up to provide relief and assistance to the victims. Yet, a lot of contribution needs to be done to rescue the victims of the Kerala floods. The helpline number of Kerala floods have to be activated and promoted on a large scale to allow maximum people to connect with the number easily.

MyOperator tries to contribute its bit by providing free helpline numbers to all the NGOs and help-groups working for Kerala floods rescue. We’ve provided these helpline number for Kerala floods to many such groups and the results have been enormous.

One of those help groups is Kerala rescue, a [Govt. of Kerala, Kerala State IT Mission and IEEE Kerala Section backed] community of authorities and volunteers who stepped forward to prevent further loss of Kerala floods. Earlier, the rescue team made calls manually to the people and ensured their safety and requirements.

Recently, the community approached MyOperator to streamline their calling process in order to ensure the effectiveness of the efforts. We at MyOperator were ready to contribute our bit in each possible manner.

Kerala rescue community was provided with a toll free helpline number along with an IVR and SMS service to reach a maximum number of people in a short span of time. The helpline number was circulated around the city to ensure maximum awareness.

The victims call on the number and convey their requirements with their input in the IVR telephonic menu, e.g. Press 1 for water, press 2 for medicines and so on. Approximately 60 volunteers’ numbers have been mapped behind the virtual number. Basis the caller’s input, the call is forwarded to the concerned team and the volunteer personally takes note of the caller’s needs.

Also, outbound calls with similar IVR set up are generated on the database including phone numbers of Kerala citizens. This process provides easier access to the citizens and ensures their safety and requirements.

Besides this, Bulk SMS has been utilised to inform people about the helpline number. Victims can even send the message on the provided virtual number and the number along with the SMS content is automatically updated on the MyOperator panel. This has made it easier for the rescue team to get back to the people who have sent SMSes for help.

In two days, Kerala rescue community has contacted 7000-9000 people from a database of 15000. The number and efforts are on the rise. Alongside, MyOperator is assuring that calls as a medium of contact are completely streamlined, and no call (need for help) is lost or missed.

MyOperator provides these free helpline numbers to all NGOs and help groups with our aim to allow them to connect with the victims easily. The people stuck in places can connect on this helpline number (which will never be out of network area) and can connect with the helpers instantly. The NGOs too can promote this number on a large scale so that maximum people are aware of the helpline number for Kerala flood victims.

P.S. Get MyOperator free helpline numbers for your NGO and shape your noble efforts with streamlined calls and virtual numbers for easier accessibility by the victims.