About Foodpanda

Foodpanda, launched in 2012, offers food in 260+ locations across 22 countries and has more than 36,000 eateries worldwide. They offer reputable online food ordering and delivery services. For restaurants, they give them visibility in the online and mobile world, and for consumers, they make the widest gastronomic range accessible and food ordering convenient.

Problem Statement

Foodpanda wanted to scale its business and meet the increasing demand for delivery orders during the monsoon and winter seasons. For this, they had to hire fast to scale their delivery teams.

But Foodpanda faced a problem here.

  • Foodpanda received hundreds of applications for roles of delivery boys but did not have a solution that would help them automate the calling process for its potential hires.
  • They found the hiring procedure to be extremely time-consuming because they had to manually call each job applicant.
  • Having a good call management solution would allow them to filter appropriate candidates from a pool of applicants and help them save time.

The Solution

MyOperator provided Foodpanda with an "Outbound IVR solution," which met their needs. An IVR is generally used for routing incoming calls but, MyOperator customized its IVR system for generating outbound calls. Foodpanda generated outbound calls to their applicants with a few questions set on the IVR.

MyOperator’s Call Management solution helped them to:

  1. Reduce the time consumption for shortlisting the candidates.
  2. Increase the number of Outbound calls.

The Results

With MyOperator’s Call Management Solution, Foodpanda was able to witness

  • 500% increase in the monthly outbound calls.
  • 5 times reduction in cost incurred per call.
  • They even discovered Hyderabad as the state with the highest recruitment potential.

Customer speaks

MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering and hiring suitable candidates fitting our criteria among thousands. The system helped us reduce our cost and more importantly helped us to save useful man hours and reduce manual efforts.

- foodpanda

12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating

#1 Ranked in India's Cloud Telephony Leadership Matrix

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