What is a sticky agent feature?
The sticky agent feature is the advanced calling feature that connects a particular caller to the same agent every time they make a call. This feature saves time, extra effort, and adds to the convenience of your caller. Furthermore, it helps you build an image of a ‘caring brand’.
Facilitate your callers to the maximum extent possible.
Save your customers’ and agents’ time and efforts.
Build a strong customer care base.
Reduce call abandonment rate.
Make your call management advanced yet easy.
Achieve the apex of customer satisfaction.
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There is nothing more infuriating for a customer than being on hold to get their issue addressed by an agent. Sometimes a customer might need to get in touch with the sales or support team more than once to get their query resolved. In that case, a sticky agent will play a huge role by directing the call to a particular agent. Every time the customer will call his/her call will be picked by the concerned employee. This helps in reducing the on-hold time as the right agent will be able to deal with the issue directly rather than searching for solutions or finding another agent to take up the call.
In these times everyone has hectic schedules no one has time to stray on hold to get their issues resolved. With the everyday technological advancements, customers also expect their calls to be picked up in no time and have their issues resolved. If not then they won’t think twice before switching to your competitor. To keep your business afloat and your customers happy you need to provide fast resolution of your customers’ query. A sticky agent will help you in that by directing your customer’s call to the concerned agent in no time. The right agent will be able to give the solutions at the earliest without having the customer repeat their problem.
Easy and efficient call flow management
As a business owner, endless customer calls are inevitable. And most of the days your call flow must be extremely heavy. But neither your customers know about that nor they will care. They will still need the resolution to their problem at the earliest. In such situations the system of transferring calls from one agent to another and then finding solutions might break down making the situation even worse. It will also get very hectic for your employees and as a result they won’t be able to focus on their real task of helping the customers. A sticky agent will help you deal with such situations efficiently by managing the call flow by transferring calls to the right agents.
Saves a lot of time
It is not unknown that time is a very precious resource. Utilizing it to the best possible extent is really important. When your customers’ issues will be resolved in time they will be glad and your agents will be able to perform better and be more productive. Therefore, keeping the time factor in mind from the perspective of your customers and employees is really important. A sticky agent will save a lot of time for you by directly transferring customer calls to the concerned agents. It will benefit you as well as now your employees wouldn’t have to waste their time in routing calls from one agent to another and your customers won’t have to be on hold for long. Eventually, this will increase your business’s efficiency.
Make customer support better than ever by using multi-level IVR to filter calls.
The smart call queue feature helps in reducing the hold time of your callers.
Setting up remote teams for call management is now easy as we host every feature on the cloud.
No need to disconnect your caller anymore white transferring calls. Smoothly transfer calls by keeping them on line.
Record your agents’ and customers’ conversations to know about the caller’s needs and analyze this agent’s performance.
On hold music
No need to worry about call abandonment anymore. Your callers will be entertained every time they will be put on hold.
Greet your callers from pre-recorded messages as per the occasion every time they call.
Use this feature to protect the privacy of both your caller and agent by hiding their numbers from each other.
Helps in the automatic transfer of calls by taking responses from the caller using IVR.
Keep an eye on the activities of your agents by tracking their calls. Utilize it to supervise them and improve.
Get Timely reports of all the calls and analytics weekly, monthly, and even yearly.
Record as many calls as you want without limits and keep your data secure on the cloud.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your sticky agent solution, you can always call us on +91 92129 92129 and our customer support team will be there for you.
Sticky agent solution with smart features
The sticky agent system provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator sticky agent system is hosted on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online setup of the sticky agent system. Once you sign up, our team will set up a sticky agent for your business in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.