How Can Cloud Kitchens Manage High Inbound Call Volumes Efficiently?

The Cloud Kitchen Challenge: Calls Overwhelm Growth

Imagine running a ghost kitchen where every ring signals potential revenue, but chaos ensues as calls pile up. Orders mix with support queries, delivery partners fumble on-the-move connections, and privacy risks erode trust. For fast-scaling operations like Tummy & Me, this wasn't abstract; it was daily reality, threatening their expansion in Kerala's competitive food scene.

Tummy & Me: About the Business

Operated by parent company Let's Repeat Global, Tummy & Me specializes in burgers as a cloud-based virtual kitchen. Focused on food manufacturing, cafeterias, fast-food, and market stall services, it has expanded to over 16 locations across Kerala and Tamil Nadu. Delivery-only model demanded flawless call coordination to sustain momentum.

Before vs After: Operational Clarity Unlocked

What Is a Comprehensive Call Management Solution and Why It Matters

A call management solution integrates inbound support, outbound tools, and privacy features into one platform. For cloud kitchens, it:

• Streamlines inbound flows for orders and queries.
• Powers mobile outbound calling for partners.
• Masks numbers to protect all parties.
• Supports marketing without workflow breaks.

Tummy & Me: From Call Chaos to Coordinated Growth

The Challenge

Tummy & Me struggled with inefficient call flow management. Inbound support calls grew complex and time-intensive, blending customer orders with inquiries. Delivery partners needed effortless on-the-move calling to keep operations smooth, but lacked tools, risking delays and exposure.

What Changed

Partnering with MyOperator brought a tailored solution:

• User-based plan for inbound calls, optimizing order management and support resolution.
• Dedicated outbound dialer app with call masking for delivery partners, enabling secure, mobile handling.
• Number masking feature for confidential deliveries.
• This setup also powered new offers, product awareness, and promotional schemes.

The Outcomes

MyOperator delivered tangible operational lifts:

• Efficient order processing for existing and new customers.
• Easy inbound/outbound management, boosting service and speed.
• Streamlined orders and marketing.
• Secure deliveries via masking, enhancing satisfaction and trust.

Customer Speaks

“We started as a cloud based kitchen delivery only platform and partnered with MyOperator call management solution after going through the rave reviews it had received from its existing clients. We use the solution for receiving orders from existing and new customers. Outbound calls for introducing new offers, creating awareness about our product, and for other promotional schemes. MyOperator's number masking has also been very helpful when used for delivering orders.”

MUHAMMED MIDHULAJ TK, Customer Engagement & Marketing Head, Tummy & Me

Streamline Your Call Operations for Scalable Growth

Tummy & Me's journey shows how integrated call tools turn operational friction into fluid expansion, secure, efficient, customer-focused. Explore MyOperator's number masking and dialer features to see how they can anchor your own growth story.

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