MyOperator x Internshala

How Can Cloud Call Management Help Businesses During Peak Periods or Off-Hours?

Reduce missed calls by 38% and handle high volumes effortlessly. See how Internshala used MyOperator IVR to guide students and never miss an opportunity.

Updated On :

February 25, 2026

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For many job seekers, a phone call is more than a routine interaction; it is a moment charged with hope, urgency, and expectation. At Internshala, those calls came in from people across the country looking for opportunities that could change the course of their careers. During peak months, the phone lines would surge with activity as students and job seekers tried to connect, clarify doubts, and seek guidance. Yet, despite their intent to help every caller, Internshala’s existing phone setup simply could not keep up, and the experience on the other side of the line began to show the strain.

About Internshala

Internshala is an online network for training and internships headquartered in Gurugram. Founded in 2010, it has grown into one of India’s most well-known job and internship portals, offering opportunities in more than 100 cities across the country. More than 4 million students and over 80,000 companies are registered on Internshala, making it a critical bridge between talent and employers. With that scale came a natural responsibility: to ensure that anyone reaching out by phone experienced support that matched the brand’s promise of opportunity and guidance.

The Challenge: When Traditional Phone Systems Meet Modern Demand

Internshala receives a high volume of calls from people looking for employment and internship opportunities. This call volume is substantial throughout the year and spikes further during certain peak months when interest and demand rise sharply. At the time, Internshala relied on traditional landline and mobile phones to manage all customer communication.

This setup created several challenges:

They were missing several important customer calls, directly affecting the quality of the customer calling experience.
They could not attend multiple calls simultaneously on the same line, which meant callers often faced delays or could not get through at all.
They had no way to ensure 24x7 availability for callers, especially outside standard working hours or during peak workloads.

These issues were not just operational inconveniences; they shaped how callers felt at pivotal moments in their journey. For people relying on Internshala for guidance and clarity, a missed call could feel like a missed chance.

Why Internshala Needed a New Approach

The core issue was not a lack of intent or effort, it was the limitation of traditional phone infrastructure facing modern, high-volume demand. Internshala needed a system that could:

Handle multiple calls at the same time.
Offer more flexibility in communicating availability to callers.
Reduce missed calls and improve the overall experience for users reaching out for help.

The solution had to fit into their existing workflows while giving them more structure, control, and visibility over how calls were being handled.

The Solution: Virtual Number, IVR, and Call Management Working Together

To address these challenges, Internshala implemented a full-fledged call management setup from MyOperator. This setup combined three core capabilities: a virtual phone number, an IVR system, and call tracking and recording.

Feature	Impact on Experience
Virtual Phone Number	The virtual phone number allowed Internshala to attend multiple calls simultaneously something that traditional landlines and basic mobile setups could not easily support. This meant that during peak times more callers could get through without encountering a constantly busy line or repeated call failures.
IVR System	The IVR system played a critical role in setting clear expectations with callers. It informed callers when agents were unavailable and assured them of a callback helping reduce uncertainty and frustration. Internshala’s team could also customize the IVR message based on their availability and call volume creating a more responsive and transparent communication experience.
Call Tracking and Recording	The call management solution included call tracking and recording features. These capabilities enabled Internshala to monitor how calls were being handled and evaluate agents’ performance. This in turn helped them ensure an upgraded customer calling experience grounded in real data and actual conversations rather than assumptions.

Together, these features transformed Internshala’s phone support from a basic, capacity-limited setup into a structured, adaptive system capable of handling the emotional and practical weight of every caller’s request.

The Results: Fewer Missed Calls, Stronger Communication

With the new system in place, Internshala saw clear, measurable improvements in their phone-based customer interactions. Key outcomes included:

A 38% decrease in missed customer calls, meaning more callers could reach them and feel heard.
Noticeable improvement in their overall business communication, as calls were better managed, expectations were clearer, and performance could be monitored.

These results did not just reflect numbers; they represented thousands of individual experiences where callers now had a higher chance of connecting, receiving guidance, and moving forward in their journey with Internshala.

Customer Speaks

Internshala captures the impact of this shift in their own words:

“MyOperator has really helped us in improving the user experience of the users who call us. Now we can handle multiple calls simultaneously. As per our availability or the volume of the work, we can customize the IVR message which lets users know of our availability to take their calls. Internshala”

This feedback highlights a few critical points:

The ability to handle multiple calls at once.
The flexibility to adapt IVR messages to real-time availability and workload.
A direct improvement in the user experience for callers.

It reflects a transition from being limited by infrastructure to being empowered by a system designed around both callers’ needs and the team’s realities.

A Thoughtful Ending: From Missed Moments to Managed Experiences

Internshala’s journey shows how deeply call experience is intertwined with trust, especially when people are seeking something as important as a job or internship. Their earlier setup, based on traditional phone lines, simply could not keep pace with the hopes and urgency carried in each call.

By embracing a combination of virtual numbers, IVR, and call tracking and recording, Internshala rebuilt its calling experience on a more reliable foundation. Now, multiple calls can be handled at once, callers are clearly informed about availability, and the team has the tools to monitor and refine how conversations unfold.

The 38% reduction in missed calls is more than an operational win, it represents a shift towards honoring the intent behind every ring of the phone. As Internshala continues to support millions of students and thousands of companies, this structured, transparent approach to call management helps ensure that fewer opportunities are lost in transit.

For any organization facing similar pressures, high call volumes, limited lines, and rising expectations, Internshala’s story offers a reassuring message: with the right combination of virtual numbers, IVR, and call tracking, it is possible to turn a struggling call setup into a calm, dependable system that respects both the caller’s time and the team’s capacity. And in that quiet, structured reliability, a better caller experience begins to take shape, one conversation at a time.