Call management made easy with automatic call distribution
Intelligently route your incoming calls to the concerned agent and make both your customers and employees happy with automatic call distribution.
What is automatic call distribution?
Automatic call distribution (ACD) is a telephony system that helps in the distribution of calls in an organized manner. It distributes the incoming calls according to the availability of agents.
Manage the huge volume of calls effectively and reduce pressure on the agents.
Never miss any call ever again and reduce call abandonment rate.
Achieve customer satisfaction by reducing on-hold time.
Build up your business image as a brand that cares about both its employees and customers.
Make your call management system more equipped and professional.
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Automatic call distribution to make call management better
Intelligent and instant call response
There are many advantages of ACD but one of the biggest benefits of automatic call distribution is the instant response to incoming calls. The system not only reacts quickly but also routes the call wisely to the best agent for a particular caller through predefined rules. This quick and intelligent response assists with saving the general time it would ordinarily take to reply and afterward to transfer calls if the ACD system wasn't set up. Because of this, the automatic call distribution system improves the caller experience as well. Furthermore, ACD offers a possibility for callers to schedule a call back when there is a large volume of calls. This feature saves customer’s time.
Increased agent productivity
Automatic call distribution connects agents to callers whose needs they can fulfill with their skillset. This implies that agents will just accept calls that they have phenomenal training for and the ability to handle the issue. Agents will inevitably deal with the necessities of the customer quickly and all the more effectively. Therefore, ACD gives a boost to the agent’s confidence and helps in increasing their productivity. Moreover, when agents have a particular skill set to deal with explicit requirements, they will have better business communication and better confidence while talking to the customer.
Reduced cost and improved branding
The best part about ACD is that the automated call distribution system is cost-effective. There is an overall cost reduction as the cost of transferring calls from one department to another and then staying on-line has been taken care of by the automatic call distributor. The extravagant call expenses will certainly be reduced if you have an ACD system. Moreover, it also helps in improved branding as it gives a better experience to your customer. When customers receive good treatment from a company they are more likely to suggest the same to others and themselves become loyal customers.
Better service
By integrating with different features like IVR a, ACD can profile guests and give agents the data on who they are on the phone with. When the agent will have complete data of the customer on their screen while talking to the caller they will not fumble or they will not be confused and will be able to serve the customer better. Furthermore, this helps the agent to customize the call and give a professional outlook. This feature helps in polishing the skills of your agent, eventually making the customer’s service better and quicker.
Automatic call distribution features
Multi-level IVR
Facilitate your callers with multi-level IVR and make call distribution easier and smoother.
Remote teams
No need for a centralized office for the setup of our automatic call distribution system.
100% Cloud-based
No physical setup is required for our automatic call distribution system everything is done online.
Click to call
Making outbound calls is not a task for your agents anymore. They can make outbound calls with a single click.
On hold music
Reduce your call abandonment rate by keeping your customers engaged with help of on-hold music.
Call reports
Get detailed call reports every day, every week, and even every month and utilize them to increase sales.
CRM integration
Enjoy easy management of all contacts by integrating with our automatic call distribution system.
Call recording
Record all the calls between your agents and customers and use them for supervision and feedback to make your team better.
Live panel
Get the real-time call analysis on MyOperator dashboard of all the incoming and outgoing calls as well as your agent’s performance.
Live call transfer
Do not make your callers wait. This feature helps your agents in transferring calls without disconnecting the caller.
Call queue
Use a smart call queue feature that assigns calls to the available agents and reduces the on-hold time of the caller.
Call masking
Privacy is our priority. Make sure that the details of your agents and callers are safe by using call masking and hiding their numbers.
Experience the MyOperator difference
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 12,000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your automatic call distribution system, you can always call us on +91 92129 92129 and our customer support team will be there for you.
Automatic call distributor with smart features
The automatic call distribution system provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator automatic call distribution system is hosted on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online setup of the automatic call distribution system. Once you sign up, our team will set up an automatic call distribution system for your business in less than one business day.
Other MyOperator solutions that customers love
Cloud call center
Cloud call center empowers your sales and support teams to take care of customer calls working from your home, office, or on the go. With this, you can set up a remote team and manage inbound and outbound calls anywhere.
Toll free number
A toll-free number is a telephone number on which your customers can call you for free. Anytime. Anywhere. 1800 number makes it easy for your customers to connect with you and give your business the credibility it deserves.
Inbound call center
MyOperator inbound call center solution is designed to handle multiple calls simultaneously from any location. With the inbound call center, you can enable your customers to conveniently connect with your support agents on call.
12,000+ Customers Trust Us
Businesses across the globe are using MyOperator for efficient and smooth call management.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix
Frequently Asked Questions
We are here to answer all your questions regarding the automatic call distribution system and how it can help your business. If you have some other questions, visit our support center.
