Call management made easy with automatic call distribution

Intelligently route your incoming calls to the concerned agent and make both your customers and employees happy with automatic call distribution.

TRY AUTOMATIC CALL DISTRIBUTION

Call management made easy with automatic call distribution
What is automatic call distribution?

What is automatic call distribution?


Automatic call distribution (ACD) is a telephony system that helps in the distribution of calls in an organized manner. It distributes the incoming calls according to the availability of agents.

Manage the huge volume of calls effectively and reduce pressure on the agents.

Never miss any call ever again and reduce call abandonment rate.

Achieve customer satisfaction by reducing on-hold time.

Build up your business image as a brand that cares about both its employees and customers.

Make your call management system more equipped and professional.

100%

Online setup

24*7

On-call support

7,000+

Customers in 97+ countries

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Automatic call distribution to make call management better

Intelligent and instant call response

There are many advantages of ACD but one of the biggest benefits of automatic call distribution is the instant response to incoming calls. The system not only reacts quickly but also routes the call wisely to the best agent for a particular caller through predefined rules. This quick and intelligent response assists with saving the general time it would ordinarily take to reply and afterward to transfer calls if the ACD system wasn't set up. Because of this, the automatic call distribution system improves the caller experience as well. Furthermore, ACD offers a possibility for callers to schedule a call back when there is a large volume of calls. This feature saves customer’s time.

Intelligent and instant call response

Increased agent productivity

Automatic call distribution connects agents to callers whose needs they can fulfill with their skillset. This implies that agents will just accept calls that they have phenomenal training for and the ability to handle the issue. Agents will inevitably deal with the necessities of the customer quickly and all the more effectively. Therefore, ACD gives a boost to the agent’s confidence and helps in increasing their productivity. Moreover, when agents have a particular skill set to deal with explicit requirements, they will have better business communication and better confidence while talking to the customer.

Increased agent productivity

Reduced cost and improved branding

The best part about ACD is that the automated call distribution system is cost-effective. There is an overall cost reduction as the cost of transferring calls from one department to another and then staying on-line has been taken care of by the automatic call distributor. The extravagant call expenses will certainly be reduced if you have an ACD system. Moreover, it also helps in improved branding as it gives a better experience to your customer. When customers receive good treatment from a company they are more likely to suggest the same to others and themselves become loyal customers.

Reduced cost and improved branding

Better service

By integrating with different features like IVR a, ACD can profile guests and give agents the data on who they are on the phone with. When the agent will have complete data of the customer on their screen while talking to the caller they will not fumble or they will not be confused and will be able to serve the customer better. Furthermore, this helps the agent to customize the call and give a professional outlook. This feature helps in polishing the skills of your agent, eventually making the customer’s service better and quicker.

Better service

Automatic call distribution features

Multi-level IVR

Facilitate your callers with multi-level IVR and make call distribution easier and smoother.

Remote teams

No need for a centralized office for the setup of our automatic call distribution system.

100% Cloud-based

No physical setup is required for our automatic call distribution system everything is done online.

Click to call

Making outbound calls is not a task for your agents anymore. They can make outbound calls with a single click.

On hold music

Reduce your call abandonment rate by keeping your customers engaged with help of on-hold music.

Call reports

Get detailed call reports every day, every week, and even every month and utilize them to increase sales.

CRM integration

Enjoy easy management of all contacts by integrating with our automatic call distribution system.

Call recording

Record all the calls between your agents and customers and use them for supervision and feedback to make your team better.

Live panel

Get the real-time call analysis on MyOperator dashboard of all the incoming and outgoing calls as well as your agent’s performance.

Live call transfer

Do not make your callers wait. This feature helps your agents in transferring calls without disconnecting the caller.

Call queue

Use a smart call queue feature that assigns calls to the available agents and reduces the on-hold time of the caller.

Call masking

Privacy is our priority. Make sure that the details of your agents and callers are safe by using call masking and hiding their numbers.

Experience the MyOperator difference

Premier customer support

At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your automatic call distribution system, you can always call us on +91 92129 92129 and our customer support team will be there for you.

Premier customer support

Automatic call distributor with smart features

The automatic call distribution system provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator automatic call distribution system is hosted on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online setup of the automatic call distribution system. Once you sign up, our team will set up an automatic call distribution system for your business in less than one business day.

{Automatic call distributor} with smart features

Other MyOperator solutions that customers love

Cloud call center

Cloud call center empowers your sales and support teams to take care of customer calls working from your home, office, or on the go. With this, you can set up a remote team and manage inbound and outbound calls anywhere.

Cloud call center

Toll free number

A toll-free number is a telephone number on which your customers can call you for free. Anytime. Anywhere. 1800 number makes it easy for your customers to connect with you and give your business the credibility it deserves.

Toll free number

Inbound call center

MyOperator inbound call center solution is designed to handle multiple calls simultaneously from any location. With the inbound call center, you can enable your customers to conveniently connect with your support agents on call.

Inbound call center

7000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

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Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.

Magicpin

This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.

Sodexo

3-Day Free Trial

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Frequently Asked Questions

We are here to answer all your questions regarding the automatic call distribution system and how it can help your business. If you have some other questions, visit our support center.

How does automatic call distribution work?
An automatic call distribution system helps in allotting the calls to the available agents according to certain preset conditions and instructions. It is a smart way of call management.
An automatic call distribution system is the best tool for a call center environment. It helps in reducing the workload on agents by routing calls to the available agents according to preset instructions. It makes sure that every call is received and it helps in improving the services of a call center.
ACD calls refer to the customer calls which has been routed by the automatic call distribution system to the available agents.
You can avail your free three-day trial of the best automatic call distribution software by signing up online or calling MyOperator at +91 92129 92129.
For any queries regarding ACD for your business, please visit our support center or call the MyOperator support team at +91 92129 92129.