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Connect your sales and customer service ecosystem. In One Platform.

Set up robust cloud calling features with office IVR into your existing business communication. Learn How

Why MyOperator Office IVR should be your go-to solution to delight your customers


AI-automation to handle high call volume

AI-automation to handle high call volume

Ensure top-grade customer experience by attending your callers with a customized voice message, irrespective of the call volume.

Reduce operational costs with cloud calling

Reduce operational costs with cloud calling

Get access to a power-packed cloud telephonic system with scalable features thereby driving down operational costs by up to 80%

Minimize manual effort with virtual receptionist

Minimize manual effort with virtual receptionist

The calls received by your office IVR will be transferred directly to your agent’s mobile phones, saving your team’s time and effort.

Zero-miss business calls with follow-up feature

Zero-miss business calls with follow-up feature

With an integrated follow-up feature, your sales or customer service teams will be able to ensure timely follow-up on the missed ones.

Trust the MyOperator Experience. Endorsed by Customers and Experts.


Customer Speaks


Amazon

MyOperator not only efficiently catered to our given requirements but also simplified it further with their advanced features. Our call volume remains significantly high and we really appreciate how the MyOperator solution has been steady all this while.

Anuraag Tapkir

Recruitment Manager, Amazon
PwC

Our journey and experience with MyOperator have been great for the last almost 3.5 years. MyOperator helped us to launch COVID helpline for our employees within 1 day. Their support team and dedicated account manager facilities helped us a lot.

Anirban Mukherjee

Assistant Manager- Finance, PwC
Apollo Healthcare

Apollo Healthcare has been able to improve its marketing ROI tracking to 90-100% with MyOperator. Our first interaction with a patient usually starts through a phone enquiry. MyOperator call management has helped us streamline patient enquiries generated by our awareness campaigns and promotions.

M G Nabi Baig

Digital Marketing Head, Apollo Healthcare

MyOperator office IVR Features


Centralized business number

Centralized business number

Add multiple agents and departments behind one virtual phone number.

IVR greeting

IVR greeting

Welcome your callers with a customized and professional voice message.

Call routing

Call routing

Callers can easily connect with their concerned department/agent basis their input in IVR menu.

Call recording

Call recording

Customer conversations are automatically recorded and stored on cloud for future purpose.

Call reports

Call reports

Check the number of your missed, attended, and outgoing calls agent and department wise.

Timely follow-ups

Timely follow-ups

Ensure effective follow-up on your missed customer calls with timely notifications of the same.

Plans & Pricing

Set up a fully loaded Office IVR. Explore pricing tailored to your business needs. Start as low as ₹ 2500 per month.

The MyOperator-Internshala success story

The MyOperator-Internshala success story

How Internshala championed bulk call handling processWith MyOperator office IVR services

Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, see our support center.

What is an office IVR?
An office IVR (Interactive Voice Response) is an automated cloud system that answers all incoming calls and provides callers with options to route their call to the appropriate department or person within an organization.
The benefits of using MyOperator office IVR system include:
  • Improved call routing and handling, reducing the need for human intervention and wait times.
  • Increased efficiency, allowing more calls to be handled in less time.
  • Improved customer satisfaction due to faster and more accurate call routing.
  • Cost savings, as fewer staff members are needed to handle calls.
  • Real-time reports and analytics to improve team performance
An office IVR works by using pre-recorded messages to provide callers with options for directing their call. The caller uses their phone keypad to select the appropriate option, which routes the call to the correct department or person within the organization. For example: An IVR message will greet the callers with a welcome message and giving them options like:
For Sales, ‘press 1’
For Support ‘press 2’
For Billing, ‘press 3’
To Speak with an operator, ‘press 0’
An office IVR can provide a variety of options such as departmental routing, menu options for frequently asked questions, self-service options for account inquiries, and the ability to speak with a live representative.
An office IVR can improve call routing accuracy by providing callers with specific options that match their inquiries. This reduces the likelihood of misdirected calls or transfers, which can be frustrating for both customers and employees.
The basic features of an office IVR include call tracking, call recording, tollfree number, virtual number, multi-level IVR, daily call reports, and more.
An office IVR system can handle a variety of tasks, including:
  • Call routing to the appropriate department or extension.
  • Providing information such as business hours, directions, and product or service information.
  • Conducting surveys to gather feedback from customers.
  • Collecting and processing payments or donations.
  • Scheduling appointments or reservations.
You can get an office IVR system from MyOperator by signing up for a free trial. We assure you exclusive features along with 24*7 available customer support.
The cost of an office IVR depends on your business requirements and call volume. You may check the detailed pricing here.
Sign in for your 3-day demo. Get access to MyOperator “Live” dashboard. Pick your ‘virtual’ business number, toll-free or non-toll-free. Enter all required details or call us at 92129 92129, and we’ll assist you every step of the way.

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#1 Ranked in India's Cloud Telephony Leadership Matrix

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