As reported by Business Wire, the global healthcare market is expected to grow at a CAGR of 8.9% to nearly $11,908.9 billion by 2022.
In spite of huge valuation, the Healthcare industry is still using conventional landline phone systems for handling its hospital calling operations. In the current scenario, the world is suffering from pandemic disease like SARS-CoV-2, also known as COVID-19 or coronavirus, that makes it very important for hospitals to manage emergency calls efficiently without missing any of the urgent queries. Cloud telephony is an automated call handling solution that comprises virtual numbers, IVR, CRM integration, call routing which makes call managing process easy.
Zero CAPEX cost
Establishing a bulky traditional PBX system in hospitals is not a smart move to optimise your inbound and outbound calling operations. Interestingly, cloud telephony solution is based on cloud environment i.e it is hosted as provider’s data centers, is the ultimate solution for managing calls without acquiring space and incurring hardware or maintenance costs.
Self help options
IVR can work as a virtual receptionist for patients. Hospital staff can add basic queries solutions on an IVR so that patients do not need to contact the doctor for general questions. In the end this will save time and resources of both patients as well as the medical institutions. Moreover, it can be utilized irrespective of time and location constraints.
Bulk SMS service
Doctors can send regular reminders to patients using bulk SMS service. Even in the situations of natural calamities, doctors can update their patients with the preventive measure to be taken care of and update them with appointment time to meet in case of emergency. Also, this facility can be used for various hospital management activities including informing about the holidays, urgent blood requirements, and emergency announcements.
Book an appointment with an IVR
Scheduling doctor appointments is easy with an IVR. Patients can book an appointment round the clock which may not be possible in case of a physical receptionist. Also, chances of human errors are more as compared to modern day technologies like IVR. Moreover, IVR greets patients with professional voice greetings which leaves a good impression on your patients.
Track patients' calls and get a detailed analytical report about the number of calls missed/received.
Hospitals can run disease awareness campaigns while patient calls are on hold.
IVR can be used for placing on call appointments and providing 24X7 support to patients.
Victims can record a voicemail explaining about their problems and appointments time in case of unavailability of hospital staff.
Get a comprehensive view of patients calling regions, call recording, call logs in a realtime dashboard.
Route your patient calls to different departments in the hospital based on their input query.
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Get 24X7 customer support
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Mobile application interface
Just by installing the MyOperator application in your mobile device, you can keep a tab on your patient calls, call recordings, call reports, and booked appointments instantly. Furthermore, it also allows to route calls on different departments basis users input in keypad tones. Interestingly, this whole process doesn’t require you to carry a laptop.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
- Real-time tracking of customer calls.
- Automatic call recording
- CRM/API integrations
- Detailed and insightful call reports
- 1800 tollfree number