Toll-Free Number Types and Toll-Free Helpline Services are crucial for businesses, offering a direct line of communication with their customers. When considering setting up a business toll-free number, it’s essential to understand the various types of phone numbers available in India and their specific functionalities.
Here’s a comprehensive guide from A to Z to help you understand the different types of phone numbers and make an informed decision for your business.
The Toll Free Number And Helpline Number Types include
1. Land-line number (Non-Toll-free)
- Ideal for local-focused businesses like cab services or restaurants.
- Supports inbound and outbound calls but lacks incoming or outgoing SMS capabilities.
2. Mobile Number without SMS (Non-Toll-free)
- Suitable for businesses with a national customer base, not requiring incoming as well as outgoing SMS services.
- Consumers calling from outside the state might incur STD charges.
- Supports outbound calling
3. Mobile Number with SMS Service (Long Code – Non-Toll-Free)
- Supports incoming SMS functionalities.
- Allows inbound calls, making it suitable for businesses that rely on SMS-based campaigns.
4. Mobile Number with Incoming SMS but NO Call facility
- Designed for businesses emphasising SMS-based interactions rather than voice calls.
5. Toll-Free Number (1-800-numbers)
- Ensures zero call rates for the consumers, with the business bearing the call cost.
- No outgoing or incoming SMS, but supports inbound calls from across India.
- Ideal for larger organisations aiming to facilitate customer communication without any call charges.
What Sets Apart A Cloud-based Toll-Free Number Types From Those Offered By Telecom Operators?
- Cloud-based toll free numbers are equipped with VoIP-powered call management software.
- The software facilitates the tracking and recording of both incoming and outgoing calls.
- Detailed reports are generated, offering insights into connected and missed calls.
- Subscription lists based on call attributes can be created for targeted outreach.
- The generated lists can be utilised for retargeting strategies on various platforms such as WhatsApp, social media, email, etc.
Example: The Sodexo – MyOperator Success Story
Global market leader in life quality improvement services, operating in 67 countries with a workforce serving 100 million consumers.
The Solution and Key Results
MyOperator provided a comprehensive solution with-
It resulted in 3X faster response to employee inquiries and an 80% reduction in manual HR call handling.
6. International Toll Free Number
- Enables international customers to connect without incurring charges.
- Only residents of the specific country associated with the toll-free number can avail of the free calling service.
Factors to consider
a) Tariff Variation
- National toll-free numbers typically have a standardised tariff within the country.
- International toll-free numbers involve varied tariffs based on the destination country.
b) Billing Factors
- National toll-free numbers consider local call rates within the designated country.
- International toll-free numbers factor in diverse international calling rates, influencing overall pricing.
c) Specific Cost Information
- For detailed cost information, it is recommended to contact MyOperator via email at: firstname.lastname@example.org
7. Short Code
- Primarily used for SMS-based campaign management and promotional activities
- Supports both incoming and outgoing SMS but lacks outbound calls
- Inbound call facility available
8. Single Number Solutions
- Operates similarly to a land-line number but remains specific to certain circles or states.
- Supports inbound and outbound calls with no SMS capabilities.
9. Toll Numbers (1860-numbers)
- Operates similarly to Toll-Free Numbers but charges local rates for incoming calls.
- Suitable for businesses that prefer to partially subsidise the call charges for their customers.
How should a Business Toll-Free Number be?
- User-friendly and easy to remember, facilitating customer recall.
- Customisable with add-on services such as call forwarding and recording.
- Reliable and capable of handling high call volumes to ensure customer satisfaction.
Tips for choosing the best Toll-Free Number
- Consider the target audience and their call preferences.
- Analyse the scale of your business and expected call volume.
- Evaluate the budget for covering call costs, if necessary.
- Assess the need for SMS capabilities in addition to calls.
- Determine the scope of your business, whether local, national, or international.
What is a suitable toll-free number for a business?
Choosing the right toll-free number depends on the specific requirements of your business.
Here are some essential tips to help you make an informed decision:
- Determine your target audience and their communication preferences.
- Analyse the communication requirements of your business.
- Consider the scope of your operations – local, national, or international.
- Evaluate the cost implications and budget constraints.
- Choose a number that aligns with your branding strategy and is easy to remember for customers.
- Ensure the selected number is compatible with your business’s communication infrastructure and customer service objectives.
Does Myoperator Offer A Suitable Toll Free Number For Your Business?
Setting up your toll-free number has never been easier – a swift 30-second process with no hardware complications. Create your first IVR system effortlessly and customise multiple configurations tailored to your business needs.
Experience cost savings of up to 80% with MyOperator’s budget-friendly cloud-based toll-free solution. The user-based pricing ensures even more significant savings, making it a wise investment for your company’s customer care number.
MyOperator Multi-Level IVR
Efficient Call Routing
- Instantly directs incoming calls to the appropriate department’s representative.
- Eliminates the need for manual call handling.
Scalability Made Easy
- Opt for the multi-channel option to effortlessly scale your operations.
- Handle multiple incoming calls simultaneously for enhanced efficiency.
Myoperator’s Business Toll-Free Number Can Benefit A Wide Range Of Industries, Including:
1. Customer Service and Support
Enhances customer service efficiency by streamlining inquiries and directing them to the appropriate department.
Facilitates seamless customer experiences by managing order tracking, returns, and queries
Improves patient engagement and service by facilitating appointment scheduling, prescription refills, and healthcare inquiries.
4. Hospitality and Travel
Ensures a smooth communication process for hotels, airlines, and travel agencies by managing reservations, booking confirmations, and customer inquiries.
5. Banking and Financial Services
Ensures secure and efficient communication by guiding customers through account inquiries, transaction details, and financial services.
Provides a structured and efficient communication channel for educational institutions by managing student inquiries, course information, and admission processes.
Example: The Aakash International
Enhances the retail experience by managing product inquiries, order status, and customer support through a customised IVR system.
8. Real Estate
Improves communication between agents and clients by assisting with property inquiries, appointment scheduling, and other real estate-related services.
9. IT and Technology
Ensures that customer issues are directed to the appropriate technical experts by streamlining IT support, technical inquiries, and service requests.
Provides a structured communication system for automotive companies by managing inquiries related to vehicle servicing, test drives, and customer support.
Example: Autocion Private Limited
11. Government and Public Services
Enhances the efficiency of public service communication by optimising citizen services and guiding inquiries to relevant government departments.
12. Nonprofit Organisations
Improves communication for nonprofit organisations by helping manage donor inquiries, event registrations, and general information dissemination.
Example: Art of Living – NGO
Using MyOperator’s extensive analytics tools, you can learn important details about the performance of calls. Get real-time data and analytics to make business calls more productive than they have ever been.
Conduct a thorough assessment of your specific requirements and choose a suitable toll-free number that aligns with your business objectives and customer expectations.