24/7 Multichannel Support
Cloud Contact Center
Make it easy for your customers to reach out to you by utilizing 24x7 omnichannel support through IVR and WhatsApp bots.
Toll-free + Multi-level IVR
Equip your multi-level IVR system with a centralized toll-free number, providing individualized helplines for each branch.
Attend customer queries 24x7 related to new offers, account information, transaction status, or general inquiries through WhatsApp Chatbot.
Financial Planning Assistance
Offer personalised services or connect your customers with related financial experts through WhatsApp chatbot.
Automated Reminder Alerts
Send automated WhatsApp reminders for EMIs, payments by customizing reminders based on individual preferences.
Number Masking Solutions
Protect the privacy of both customers and agents during phone interactions with two-way number protection solution.
Ensure maximum data protection with an ISO/EIC 27001:2013 certified solution, compliant with the guidelines of Information Security Management System.
Build brand trust with Truecaller verified badge and maximize call pick up rates when you reach out to your customers.
Hyper-connect your field sales and support calling teams with app-based virtual numbers. Track performance with recording and analytics.
Sync easily with major CRMs such as Zoho CRM, Freshworks, Leadsquared, and more to give your team players a 360-degree customer view.
Allow your customers to give a missed call to your virtual number and automatically trigger a personalized response via callback, SMS, or WhatsApp.
Convert leads into sales with SMS and automated call-blast campaigns tailored for financial services.
Run marketing campaigns, allowing prospects to interact with chatbots to learn about financial products and services.
MyOperator has understood our requirements and delivered the right call-messaging integration to optimize our customer engagement. Great support and easy to use product that works for our agile payment platform.
Souvik Das, Associate Product Manager
Managing inbound calls has become easier with the implementation of MyOperator. This has further led to an increase in inbound customer conversion. It also helps in retaining customers better.
How Myoperator helps Happay handle millions of payment communications
Discover how Happay, a leading expense management platform, transformed its customer support operations with MyOperator's innovative call management solutions. They required a secure and scalable communication solution to deliver transaction messages and real-time payment/balance information to customers.
MyOperator Omnichannel solution helped Happay achieve:
Seamless SMS communication into the $1Bn gross transaction value it generates annually.
High scalability by handling millions of balance enquiries and transaction SMSs with MyOperator's cloud contact center.
How Trustline achieved 60% higher customer retention rate
Find out how Trustline, a leading financial services and investment solutions provider streamlined its customer service operations with MyOperator’s advanced call management solutions.
MyOperator helped Trustline achieve:
60% higher retention by saving missed calls from customers.
51% lesser churns with upgraded customer communication.
41% more deal closures over calls.
Virtual Helpline Number
Get a single branded helpline number or multiple virtual numbers for distributed teams for your BFSI/Fintech business.
Welcome callers in the language they speak. Localize your IVR greetings and prompts with our muti-lingual language support.
IVR + SMS
Deliver omni channel communication. Automatically send SMS after every call to deepen customer engagement.
MyOperator IVR platform integrates with all major CRMs helping you seamlessly manage orders and customer engagement.
MyOperator integrates with Truecaller to provide you with numbers with verified calling and higher pick-up rates.
Automate and enhance customer service, status checks, and more to increase efficiency.
Get dedicated support whenever you hit a snag or have any queries using our IVR software.
Live Analytics and Reports
Track the call performance of your sales/ support team. Get daily reports on the number of calls placed, received, and missed.
Ensure instant query resolutions, secure transactions, personalized finance solutions, notifications, and more.
- It greets your callers with a professional voice greeting and allows them to connect directly with their concerned branch/agent based on their selection in the IVR menu. Overall, it improves the caller experience and speeds up on-call resolution.
- You can connect a call between the customers and the dealers using a click-to-call widget directly from a website or an app.
- You can also track your BFSI business call center activities in real-time with our real-time reports and dashboards.
- With IVR you can Integrate your service with CRM and get a unified and holistic view of the customer data.
- The Call Back feature is also available.
- Get immediate customer feedback without spending any money.
10,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix