Getting cloud telephony: What about your data security?

One major concern that comes with trusting a 3rd party to handle your data, is security. We understand the concern and that’s exactly why as your cloud telephony service provider, we ensure that every conversation you ever have, any data that you trust us with, remains secure.

Technology wise, MyOperator is built on a cloud based infrastructure. This enables us to provide you with a seamless service experience in the minimum possible cost and most advanced quality.

Here is what ensures high availability and security to MyOperator customers:

Amazon services

Amazon cloud services (AWS) provide high availability and security to our infrastructure. There are tons of options in AWS to enhance security, like security groups, encrypted data storage, secure access etc. With local data centers there is major issue of data theft because they don’t have infrastructure to support required security. With Amazon, that issue is resolved.

Amazon VPC (Virtual Private Cloud) : we have created an well planned architecture in VPC where there is no access from outside world(internet). All the data is stored on servers within VPC. It is virtually impossible to get access to the data stored on servers. Even if someone does somehow he will not be able to decrypt the encrypted data.

SSL certificates

SSL certificates provide secure communication between client(web browser) and server. It ensures that all the data served from the server to your web browser or mobile app is 128 bit encrypted, which means your data will not be compromised by man-in-the-middle attacks.  You will soon see all your MyOperator App pages on the https protocol.
SSL certificate can be either code signing certificate that is used to secure app, software, drivers. The other type of SSL certificate secures domain names like RapidSSL wildcard, Thawte SSL certificate, GlobalSign SSL certificate. All these certs are from well known certificate authorities. These SSL certificates provide 256-bit encryption.

SiteLock malware scanner

We also use a SiteLock malware scanner which scans the website for malicious scripts continuously, so our visitors will not be affected by any virus or malware. Hence prevents session hijacking and cookie stealing attacks.

Other tools and techniques

We considered data security as our top priority while developing the product. All the modules and functionality are double checked and properly tested for security flaws, information leakage, and unauthorized access control.

At the architecture level we have used various tools for intrusion detection and intrusion prevention, which automatically generate alerts or even block the hackers by detecting malicious activities. We have also implemented IP whitelisting using firewalls, to restrict illegal or suspicious access to servers.

For any SaaS service provider like us, it is imperative to maintain that every bit of information entering our system remains secure. We recently crossed 10,000 customer accounts and are growing and to each of you who has trusted us, we would like to assure you: your data is safe.

MyOperator is a cloud based call center software new-generation company that offers cloud telephony services to its customers. If you want toll free number or an IVR system to take your customer service one notch up MyOperator is the spot for you. It provides the ideal solutions to you if you want to become one of the remote working companies. MyOperator has 150+ employees working all over India and giving the best cloud telephony services to all its clients.